Customer Success Manager

AbleCredit - GenAI Infra for BFSI; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AbleCredit - GenAI Infra for BFSI in Bengaluru is seeking a Customer Success Manager to own the customer lifecycle, drive adoption, and ensure measurable value across onboarding, renewals, and expansion.

You will coordinate with product, engineering and support, manage multi-stakeholder accounts including banks, NBFCs and fintechs, and maintain health metrics while delivering proactive communication and problem-solving.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Enterprise SaaS.
• Experience working with banks, NBFCs, HFCs or fintech companies.
• Understanding of lending processes and customer workflows.
• Proven ability to drive adoption, customer outcomes and stakeholder alignment.
• Experience managing multiple stakeholders and complex accounts.
• Clear and structured written and verbal communication.

Responsibilities

• Own the customer relationship after implementation and throughout the customer lifecycle.
• Understand customer objectives, workflows and success criteria.
• Drive product adoption and ensure customers realise measurable business value.
• Conduct regular customer reviews and track agreed success metrics.
• Build relationships across business, credit, risk, operations and technology teams.
• Monitor account health, identify risks early and create corrective action plans.
• Coordinate with Implementation, Product, Engineering and Support to resolve customer requirements and issues.
• Manage customer escalations with clear ownership and communication.
• Support renewal conversations and identify expansion opportunities.
• Maintain accurate account plans, customer history and stakeholder records.

Skills

Customer Success

Account Management

Enterprise SaaS

Banks & Fintech

Stakeholder management

Communication

Tools

APIs

CRM systems

Data workflows

AI solutions

Job description

AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

The company was founded in June 2023 by Utkarsh Apoorva (IIT Delhi, built Reshamandi, Guitarstreet, Edulabs); Harshad Saykhedkar (IIT Bombay, ex-AI Lead at Slack); and Ashwini Prabhu (IIML, co-founder of Mythiksha, ex-Product Head at Reshamandi, HandyTrain).

The Opportunity

We are looking for a Customer Success Manager to help customers successfully adopt our platform, achieve measurable outcomes and build long term value. You will manage multiple customer accounts and own adoption, stakeholder engagement, account health, renewals and expansion.

What You Will Do?

• Own the customer relationship after implementation and throughout the customer lifecycle.
• Understand customer objectives, workflows and success criteria.
• Drive product adoption and ensure customers realise measurable business value.
• Conduct regular customer reviews and track agreed success metrics.
• Build relationships across business, credit, risk, operations and technology teams.
• Monitor account health, identify risks early and create corrective action plans.
• Coordinate with Implementation, Product, Engineering and Support to resolve customer requirements and issues.
• Manage customer escalations with clear ownership and communication.
• Support renewal conversations and identify expansion opportunities.
• Maintain accurate account plans, customer history and stakeholder records.

What You Need To Succeed?

• 3-5 years of experience in Customer Success, Account Management,or Enterprise SaaS.
• Experience working with banks, NBFCs, HFCs or fintech companies.
• Understanding of lending processes and customer workflows.
• Proven ability to drive adoption, customer outcomes and stakeholder alignment.
• Experience managing multiple stakeholders and complex accounts.
• Basic understanding of integrations, APIs, data workflows and AI solutions.
• Strong ownership, problem solving and escalation management skills.
• Clear and structured written and verbal communication.