Client Success Manager CSM(2.5- 3 LPA)

Cache Labs; New Delhi; On-site; INR 300,000 - 700,000; Full time

Job summary

An innovative company is seeking a Client Success Manager to enhance customer satisfaction and foster long-term relationships. This role involves resolving client issues, gathering feedback, and ensuring clients derive maximum value from the company's offerings. The ideal candidate will possess strong communication skills, analytical thinking, and a problem-solving mindset. Join a forward-thinking team that values empowerment and collaboration, and play a pivotal role in transforming industries through technology and design. If you are passionate about customer success and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven skills in customer satisfaction and retention.
• Strong relationship building and interpersonal skills.

Responsibilities

• Drive customer satisfaction and long-term success.
• Build and maintain strong client relationships.

Skills

Customer Satisfaction

Retention

Service

Relationship Building

Interpersonal Skills

Analytical Thinking

Attention to Detail

Verbal Communication

Written Communication

Problem-solving

Team Collaboration

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Related field

Job description

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At Cache Labs, we’re driven by the mission to solve real-world problems that transform industries and positively impact lives. We build on bold ideas with a focus on innovation, precision, and purpose to create meaningful, scalable solutions. Our portfolio includes trailblazing brands like Smart Green Card, Crazy Creators Capital, WordCraft AI, and PRoximity.

With a strong commitment to underserved industries, we combine technology, design, and strategy to build products that matter. Our culture is rooted in Innovation-Centricity, Purpose-Driven Execution, Empowerment & Ownership, and Customer-Centricity — values that empower top talent to collaborate and bring breakthrough ideas to life.

Role Description

We’re looking for a full-time, on-site Client Success Manager (CSM) based in Delhi, India. In this role, you’ll play a key part in driving customer satisfaction and long-term success. You’ll build and maintain strong client relationships, resolve issues, gather and act on feedback, and proactively engage with clients to ensure they get the most value from our products and services.

Qualifications

• Proven skills in Customer Satisfaction, Retention, and Service
• Strong Relationship Building and Interpersonal Skills
• Analytical thinking with attention to detail
• Excellent verbal and written communication
• Problem-solving mindset with the ability to work independently
• Team collaboration experience
• Background in technology or innovation is a plus
• Bachelor's degree in Business, Marketing, or a related field

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Venture Capital and Private Equity Principals