Customer Success Manager

Keka Technologies Private Limited; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Signzy is hiring a Customer Success Manager to grow relationships with key stakeholders and drive renewal, retention, and upsell opportunities. The role requires 1–2 years in a SaaS/PaaS setting with strong communication and negotiation skills.

You will partner with cross-functional teams to ensure on-time delivery, educate clients about new products, and manage high-severity requests in a fast-paced startup environment. Mumbai-based role with global digital trust objectives.

Qualifications

• 1-2 years experience as Customer Success Manager or similar in SaaS/PaaS
• Outstanding communication and interpersonal skills
• Good problem-solving and negotiation skills
• Customer-oriented attitude driving results
• Aptitude in networking and building long-term relationships
• Ability to work in a fast-paced startup environment

Responsibilities

• Map accounts and build relationships with key stakeholders while driving hunting and farming opportunities
• Responsible for Renewal, Retention & usage checks of Signzy Product
• Drive marketing communications to educate clients about new products
• Serve as point of contact for customer and internal teams
• Ensure timely and successful delivery of products according to client needs and objectives
• Assist with high severity requests or escalations as needed
• Collaborate with cross-functional teams on invoicing and other requirements

Skills

Communication skills

Relationship building

Negotiation

Problem-solving

Customer-oriented

Networking

Education

Bachelor’s / Master’s degree

Job description

Signzy is a digital trust system. We provide identification, background checks, forgery

detection and contract management systems which enable contracting in a trustable,

safe, legal, and convenient manner. Our biometric user authentication system and

blockchain-based digital trail ensure non-repudiation. This increases compliance and

enforceability in the court of law. We consist of a tech-savvy team and are backed by

investors who are enthusiastic about creating solutions with technology.

Working at Signzy:

• At Signzy we breathe software and explore the latest technologies to create the most
• We comprise a tech-savvy team and are backed by investors who are enthusiastic about creating solutions using technology.

Signzy is looking for a Customer Success Manager. If you think you have what it takes to get the job done, this is an invitation to be a part of the future!

What you’ll do:

• Map your accounts, identify, develop, and build relationships with key stakeholders while driving both hunting (new business acquisition) and farming (account growth through upselling, cross-selling, renewals, and retention) opportunities.
• Responsible for Renewal, Retention & checking client usage of Signzy Product.
• Drive marketing communications to educate clients about the new products,
• Serve as a point of contact for the customer and all internal teams.
• Ensure the timely and successful delivery of our products and solutions according to
• Client needs and objectives.
• Assist with high severity requests or issue escalations as needed.
• Work with cross-functional teams to manage certain requirements like invoicing.

What you’ll bring:

• 1-2 years previous work experience as Customer Success Manager or similar role in a
• SaaS / PaaS organization.
• Outstanding communication and interpersonal skills.
• Good problem-solving and negotiation skills.
• A customer-oriented attitude that drives results.
• Aptitude in networking, building & maintaining long-term strategic relationships.
• Ability to work in a fast-paced, high-pressure startup environment.
• Bachelor’s / Master’s degree from a reputed institute.

We are inviting you to be a part of a well-funded growing startup that is on a mission to create a global digital trust system with the help of technology and AI. Our mission is built alongside the pillars of respect, empathy, and appreciation for our Signzy team. We are firm believers in team effort and collaboration. At Signzy, our leaders and managers provide ample room for growth by giving equal opportunity to everyone.

For more information, please visit our website: