Product Support Engineer - L2

Signzy; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Signzy is hiring a Product Support Engineer (L2) to ensure smooth operation of its SaaS platform in the fintech space. You will diagnose and resolve technical issues, working closely with internal teams and customers to maintain high service levels.

The role emphasizes understanding REST APIs, logs, and fleet of observability tools, with a focus on security, compliance, and reliable incident response.

Qualifications

• Experience troubleshooting production issues in SaaS/fintech environments.
• Strong understanding of REST APIs and hands-on Postman usage.
• Comfortable with Linux environments, logs, and basic scripting.
• Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).
• Familiarity with cloud basics (AWS) and SSL/TLS certificates.
• Familiarity with observability tools (Kibana, Grafana, Prometheus) for log/metrics analysis.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues affecting Signzy's platform.
• Collaborate with internal teams and external customers to provide high-quality support.
• Ensure compliance and security in financial transactions through proper incident handling.
• Communicate effectively with clients, documenting steps clearly and concisely.
• Contribute to ongoing improvement of monitoring, alerting, and incident response processes.

Skills

REST APIs

Linux

Scripting

Networking

Observability

Education

Bachelor's degree in IT/CS

Tools

Postman

Kibana

Grafana

Prometheus

AWS IAM

S3

SSL/TLS

Job description

Job Title: Product Support Engineer( L2 )

No of open positions: 1

About Signzy

Signzy is an AI-powered RPA platform designed for financial services. Our platform can

automate even the most complex workflows and decision-making processes into real-time APIs.

Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over

200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in India

and a top 3 acquiring bank in the US. We have strong global partnerships, including with

Mastercard, and offices in New York and Dubai, serving customers worldwide. Our product team

of 120+ people is based in Bangalore, building cutting-edge global AI products.

Working at Signzy

At Signzy, we embrace technology and innovation to develop outstanding products. We're a

tech-savvy team backed by investors passionate about creating innovative solutions. Join us

and be part of the future of financial services technology!

Job Description

As a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring the

smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.

This role involves working closely with both internal and external stakeholders to provide

high-quality support, ensuring compliance and security in financial transactions.

Job Requirements

Experience in troubleshooting production issues in SaaS / fintech systems.

Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.

Comfortable working with Linux environments, logs, and basic scripting.

Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).

Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.

Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.

Strong problem-solving skills and ability to handle client-facing technical support scenarios.

Soft Skills:

- Excellent problem-solving skills with a methodical approach.

- Strong written and oral communication skills, able to explain

technical solutions in simple terms.

- Ability to provide step-by-step technical help, both written and verbal.

- Experience in customer service or support roles, with an ability to manage

Additional:

- Bachelor’s degree in Information Technology, Computer Science, or relevant

field.

- Experience in supporting API and digital KYC in financial institutions is highly

- Startup experience is a plus.

This is your opportunity to work with cutting-edge technology in the financial services industry

and play a pivotal role in ensuring the integrity and security of financial transactions.