Customer Success Manager

Optmyzr Inc; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Flexible holiday list

Vacation trip sponsorship

Informal work environment

Job summary

A leading SaaS company in Bengaluru seeks an individual to manage accounts, drive customer adoption, and enhance engagement. Candidates should have 1-3 years of SaaS experience and a track record of effective communication. You will collaborate with product teams and conduct onboarding sessions, contributing to a supportive work environment. The role is perfect for growth-minded individuals motivated by impact. The company offers flexible working conditions and unique perks like vacation trips.

Qualifications

• 1–3 years of SaaS experience in a customer-facing role.
• Smart, scrappy, and self-sufficient, able to figure things out.
• Desire to learn and expand skill set.

Responsibilities

• Manage a portfolio of accounts and drive adoption, renewal, and expansion.
• Monitor account health and take proactive steps to drive engagement.
• Help customers integrate the product into their workflow.

Skills

Fluent in written and spoken English

Strong problem-solving skills

Ability to work under pressure

High-energy

Confident and humble

Adaptable and resilient

Growth-minded

Motivated by impact and ownership

Education

Undergraduate degree in any discipline

Job description

Responsibilities

• Manage a portfolio of accounts and drive adoption, renewal, and expansion
• Monitor account health and take proactive steps to drive engagement
• Build meaningful relationships across multiple communication channels
• Be the voice of the customers and champion their interests internally.
• Work closely with the Product and Engineering teams to build what helps your customers.
• Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
• Conduct product onboarding, training sessions, and ongoing check-ins

Requirements

• Undergraduate degree in any discipline
• 1–3 years of SaaS experience in a customer-facing role
• Fluent in written and spoken English
• Strong problem-solving skills and ability to work under pressure
• Smart, scrappy, and self-sufficient—able to figure things out
• High-energy, confident, humble, and receptive to feedback
• Adaptable and resilient in a fast-paced startup environment
• Growth-minded with a desire to learn and expand your skill set
• Motivated by impact and ownership

Why Optmyzr

• A team that cultivates an environment of trust and understanding - for both customers and employees.
• Focus on high quality product development, efficiency, and building what will sell.
• Informal work environment, where people like to be mentors instead of managers.
• Very flexible and understanding team - with initiatives like “Select your own holiday list.
• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.
• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.
• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.