Customer Success Manager

Spyne; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Spyne is seeking a Strategic Operator to own a book of business across the US and Europe, driving adoption, solving complex problems, and growing revenue. You’ll act as the CEO of your accounts, coordinating with Product, AI, Tech, and Ops to deliver measurable value to dealers.

This role targets renewals, upsells, and overall account health, requiring strong strategic thinking, executive presence, and the ability to work US hours (evening IST) with global clients.

Qualifications

• 3–6 years of experience in customer-facing roles.
• MBA or engineering from top schools.
• Proven track record of managing and growing customer accounts.
• Willingness to work US hours (7 PM–4 AM IST).

Responsibilities

• Own Your Book of Business and drive adoption, retention, and expansion.
• Be accountable for renewals, upsell revenue, and account profitability.
• Create strategic account plans with measurable ROI.
• Collaborate with Product, Tech, and AI teams to design solutions.
• Turn customer insights into product and process improvements.
• Build relationships with dealership GMs and executives across US & EU.

Skills

Strong problem-solving and analytical

Excellent communication and executive

Ownership & accountability

Education

Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)

Job description

Job Description:

About the Company

Spyne is revolutionizing automotive retail with Generative AI—and we’re moving at lightning speed. We started with a simple but powerful idea: Use AI to help dealers sell cars online faster. Today, we’re building the world’s first AI-powered automotive retail ecosystem, transforming how 350K+ dealers market and sell vehicles across the Globe. Backed by $16M from Vertex Ventures, Accel, and top investors, we’re scaling like crazy: 5X revenue growth in 15 months—now gunning for 3-4X more this year. Launched industry-first AI Image & 360° solutions. Expanding aggressively in the US & Europe. Next up? A full GenAI Automotive Retail Suite.

Read more about us:

• Studio AI Product - Link
• Vini AI Teaser - Link
• Spyne New Office - Link
• Series A Announcement: Spyne raises $16 Million - Link
• Spyne secures funding for US Expansion! - Link

About the Role

We’re not looking for a typical Customer Success Manager. We’re looking for a Strategic Operator — someone who can think like a consultant, act like a founder, and sell like a business owner. You’ll own a book of business across the US & Europe — driving adoption, solving tough problems, and growing revenue. You’ll be the CEO of your accounts: every internal team (Product, AI, Tech, and Ops) exists to help you deliver success to your customers. This is a revenue ownership role — not support, not relationship management. You’ll be responsible for renewals, upsells, and overall account health, backed by deep collaboration with the rest of Spyne.

Responsibilities:

• Own Your Book of Business
• Run your accounts like a business, drive adoption, retention, and expansion
• Be accountable for renewals, upsell revenue, and account profitability
• Create strategic account plans that define success metrics and measurable ROI
• Diagnose and troubleshoot complex customer issues — often with limited context
• Collaborate with Product, Tech, and AI teams to design sustainable solutions
• Convert customer insights into product and process improvements
• Drive Growth and Advocacy
• Build relationships with dealership GMs and executives across the US & EU
• Turn customers into long-term advocates through consistent value delivery
• Spot white-space opportunities for expansion and lead them like a sales owner
• Lead with Ownership
• Operate as the single-threaded owner of your accounts — no handoffs, no silos
• Drive internal alignment to make things happen for your customers
• Take pride in being the voice of the customer within Spyne

Qualifications

• 3–6 years of experience in customer-facing roles: Consulting / Pre-sales / SaaS Success / Account Management
• Tier-1 / Tier-2 Engineering or MBA background (IIT, BITS, NSIT, IIMs, ISB, MDI, NMIMS, etc.)
• Proven track record of managing and growing customer accounts
• Strong problem-solving and analytical mindset
• Excellent communication and executive presence — comfortable talking to CXOs & GMs
• Hunger to learn fast, move fast, and own outcomes end-to-end
• Willingness to work US hours (7 PM–4 AM IST) with global clients

Required Skills

• Strong problem-solving and analytical mindset
• Excellent communication and executive presence
• Hunger to learn fast and own outcomes

Preferred Skills

• Experience in consulting or pre-sales
• Background in SaaS success or account management