Customer Success Manager

Stencil Computing; Dadri; On-site; INR 450,000 - 850,000; Full time

Job summary

Stencil Computing is seeking a customer success professional to onboard customers, drive adoption across finance and operations teams, and monitor health to prevent churn. The role requires proactive renewal ownership and identifying expansion opportunities within existing accounts.

You will represent the voice of the customer to product and engineering teams, leveraging ERP or fintech experience to support Indian SME customers.

Qualifications

• 2+ years of customer success or account management in a B2B SaaS company.
• Strong empathy and communication skills.
• Comfortable discussing accounting and operations workflows with business users.
• Data-driven approach to managing customer health and success metrics.
• Experience with ERP, accounting, or fintech products.
• Familiarity with Indian SME or mid-market business operations.

Responsibilities

• Onboard new customers and drive adoption across their finance and operations teams
• Monitor customer health and intervene proactively before churn signals appear
• Own renewals and identify expansion opportunities within existing accounts
• Serve as the voice of the customer inside the product and engineering teams

Skills

Customer success

Account management

B2B SaaS

Empathy

Communication

Data-driven

ERP/Fintech

SME knowledge

Job description

Ensure every customer gets value from day one. Drive retention, expansions, and product feedback loops.

• Onboard new customers and drive adoption across their finance and operations teams
• Monitor customer health and intervene proactively before churn signals appear
• Own renewals and identify expansion opportunities within existing accounts
• Serve as the voice of the customer inside the product and engineering teams
• 2+ years of customer success or account management in a B2B SaaS company
• Strong empathy and communication skills — you like solving problems for people
• Comfortable discussing accounting and operations workflows with business users
• Data-driven approach to managing customer health and success metrics
• Experience with ERP, accounting, or fintech products
• Familiarity with Indian SME or mid-market business operations