Customer Success Manager

Rubick AI; Bengaluru South; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

An innovative eCommerce enablement company based in Bengaluru South is looking for a Customer Success Manager with at least 3 years of experience in the ecommerce retail industry. The role demands overseeing key accounts and enhancing customer success by addressing their operational challenges. The ideal candidate should possess strong communication and organizational skills and the ability to drive product marketing initiatives aligned with market trends. This is a full-time position offering a dynamic working environment.

Qualifications

• Minimum 3 years of experience in the ecommerce retail industry, specifically in areas of cataloging and category management.
• Proven track record of managing key accounts and driving customer success.
• Strong communication and presentation skills.
• Ability to understand and address operational challenges of large-scale marketplaces or brands.

Responsibilities

• Manage and nurture key accounts, focusing on building long-term relationships.
• Drive product marketing efforts to align with customer needs and market trends.
• Collaborate with product and marketing teams for feedback on features.
• Work closely with large brands and marketplaces to understand pain points and propose solutions using our platform.
• Identify and pursue new sales opportunities to expand the customer base.
• Ensure customer success by bridging the customer and internal teams.

Skills

Customer relationship management

Communication skills

Problem-solving

Organizational skills

Customer focus

Tools

Shopify

Magento

Job description

JOB DESCRIPTION – Customer Success Manager

About us

Rubick is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce.

Rubick works with companies like Myntra, Amazon, Ajio, TataCliq, Hudson Bay US, The Luxury Closet, and Myers, across India, US, Singapore, Australia, UAE and other international markets.

Job Title

Customer Success Manager

Job Overview

We are seeking a dynamic and driven Customer Success Manager with a minimum of 3 years of experience in the Ecommerce Retail Industry. You will be responsible for managing key accounts, driving product marketing initiatives, and ensuring customer success. This is a critical role, requiring a deep understanding of the operational challenges faced by large marketplaces and brands.

Key Responsibilities

• Manage and nurture key accounts, focusing on building long-term relationships with clients in the ecommerce retail and technology space.
• Drive product marketing efforts to align with customer needs and market trends.
• Collaborate with the product and marketing teams to provide feedback on features and functionalities to improve customer experience.
• Work closely with large brands and marketplaces, understanding their operational pain points and providing solutions through our technology offerings.
• Identify and pursue new sales opportunities to expand the customer base.
• Ensure customer success by acting as a bridge between the customer and internal teams.
• Maintain a strong understanding of industry trends, competitors, and market dynamics.
• Prepare and deliver sales presentations to clients, effectively communicating the value of our solutions.
• Meet and exceed sales targets, contributing to the company’s revenue growth.

Key Requirements

• Minimum 3 years of experience in the ecommerce retail industry, specifically in areas of cataloging, category management, product development.
• Proven track record of managing key accounts and driving customer success.
• Strong communication and presentation skills.
• Ability to understand and address the operational challenges of large-scale marketplaces or brands.
• Excellent organizational and multitasking skills.
• Strong problem-solving abilities and a customer-first mindset.

Good to Have Qualifications

• Familiarity with platforms like Shopify, Magento, or similar.
• Prior experience in product marketing and an understanding of the ecommerce retail ecosystem is a plus.
• Strong network within the retail ecommerce industry.
• Experience in ecommerce catalog operations is an added advantage.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Industries

Software Development