Customer Success Manager

Leadgenerator; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Leadgenerator.io is expanding its Bengaluru team and seeks a Customer Success Manager to nurture client relationships, ensure success with our Fully Autonomous CRM, and drive retention. You will onboard clients, monitor health metrics, and coordinate with sales/marketing to deliver a seamless experience.

The role requires 3+ years in SaaS and willingness to work US business hours to align with headquarters. Bachelor's degree and strong communication skills are essential.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• 3+ years in customer success, account management, or similar in a tech/SaaS company.
• Strong understanding of sales processes and CRM systems.
• Excellent communication and presentation skills.
• Proactive problem solver with a strong analytical mindset.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their needs and processes.
• Onboard new clients and provide training to use our Fully Autonomous CRM effectively.
• Monitor client health metrics and identify growth opportunities.
• Collaborate with sales and marketing for a seamless client journey.
• Gather client feedback to drive service and product improvements.
• Manage renewal processes to ensure high retention and satisfaction.
• Create and deliver quarterly progress reports to clients.

Education

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Tools

CRM systems

Job description

About Leadgenerator.io

Leadgenerator.io is a US-based SaaS product company with headquarters in Palo Alto, California. We are building the agentic CRM - a Fully Autonomous CRM staffed by AI agents that fill the pipeline, enrich every record, personalize outreach, and book meetings without human intervention. Dedicated to transforming how businesses run their pipeline, we focus on maximizing efficiency and driving growth. Our Bengaluru team is expanding, and we are seeking a dedicated Customer Success Manager to help us ensure client success and foster sustainable relationships.

Job Description

As a Customer Success Manager at Leadgenerator.io, you will be essential in nurturing and maintaining long‑term relationships with our clients. Your role will focus on ensuring that clients achieve their business objectives using our platform, providing ongoing support, and guiding them through their journey to maximize satisfaction and retention. The position requires flexibility to work in US business hours to ensure alignment with our headquarters operations and client interactions.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique needs and business processes.
• Onboard new clients and provide training sessions to ensure they are fully equipped to use our Fully Autonomous CRM effectively.
• Monitor client health metrics, proactively identify opportunities for growth, and address potential issues before they become problems.
• Collaborate with sales and marketing teams to ensure a seamless customer experience from initial contact to ongoing account management.
• Gather client feedback to drive continuous improvement in our services and product offerings.
• Manage customer renewal processes, ensuring high retention and satisfaction rates.
• Create and deliver quarterly reports to clients on their progress and how they can further benefit from our platform.
• Advocate for customer needs cross‑departmentally, influencing product development and sales strategies based on customer feedback.

Qualifications

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.
• 3+ years of experience in a customer success, account management, or similar role in a technology or SaaS company.
• Strong understanding of sales processes and CRM systems.
• Exceptional interpersonal skills with a proven track record of building and maintaining relationships with clients.
• Excellent communication and presentation skills.
• Proactive problem solver with a strong analytical mindset.
• Ability to thrive in a fast‑paced, dynamic environment.
• Willingness to work in US business hours to coordinate with our team and clients in the United States.