Customer Success Intern

Scano; Pune District; On-site; INR 152,000 - 182,000; Full time

Benefits offered by this job

Travel reimbursement

Fixed stipend ₹15,000 per month

Job summary

scanO is seeking a Customer Success Intern to support clinic onboarding, training, and local outreach across multiple cities in India. You will work closely with doctors and clinic staff to ensure smooth onboarding and high engagement with scanO Air.

This internship offers practical exposure to healthcare technology, customer success, and field operations, with close collaboration to the Customer Success Lead and a clear path for growth based on performance.

Qualifications

• Bachelor's degree or current pursuit in a non-IT discipline.
• Strong communication and interpersonal skills required.
• Willingness to travel locally for clinic visits and events.

Responsibilities

• Onboard new clinics using scanO Air.
• Coordinate clinic launch activities and inaugurations.
• Conduct product onboarding and training for doctors, administrators and staff.
• Track clinic activation and engagement and report progress.
• Support field outreach activities and partnerships.

Skills

Strong communication

Interpersonal skills

Willingness to travel

Education

Bachelor's degree or pursuing in Dental Sciences / Healthcare / Life Sciences / BBA / BMS/BBM / B.Com / B.Pharm

Job description

Customer Success Intern

Function: Customer Success

Reports to: Customer Success Lead

Team: Post-Sale / Retention

Locations: Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut

Engagement: Full-time Internship

About scanO

scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets.

We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.

The Internship

As a Customer Success Intern, you will support scanOs customer success operations in your assigned city. You will work closely with clinics, doctors, and healthcare professionals to support clinic onboarding, product training, customer engagement, and local outreach activities.

This is a customer-facing, field-based internship offering practical exposure to healthcare technology, client relationship management, and business operations.

Eligibility Requirements

• Bachelors degree or currently pursuing a degree in Dental Sciences (BDS), Healthcare, Life Sciences, Business Administration (BBA), Management (BMS/BBM), Commerce (B.Com), Pharmacy (B.Pharm), or other non-IT disciplines.
• Candidates from IT and Computer Science backgrounds, including BCA, MCA, MCS, B.Sc. Computer Science, and B.Tech IT, are not eligible.
• Freshers and candidates interested in customer success, client servicing, healthcare, or field-based engagement are encouraged to apply.
• Strong communication and interpersonal skills.
• Comfortable interacting with doctors and clinic staff.
• Willingness to conduct product demonstrations, onboarding sessions, and training.
• Comfortable with local travel for clinic visits, events, institutional partnerships, and screening camps.

Key Responsibilities

1. Clinic Onboarding Activation
   • Support the onboarding of new clinics using scanO Air.
   • Coordinate clinic launch activities and inauguration events.
   • Conduct product onboarding and training for doctors, administrators, and clinic staff.
   • Help clinics complete their first scan within the first week of deployment.
2. Customer Engagement Relationship Management
   • Maintain regular communication with assigned clinics.
   • Encourage active product usage and engagement.
   • Assist in resolving basic customer queries and coordinate with internal teams when required.
   • Support customer retention and satisfaction initiatives.
3. Field Activities Outreach
   • Assist in organizing dental screening camps and community outreach activities.
   • Support institutional partnerships and local business development initiatives.
   • Represent scanO at clinic visits, events, and healthcare-related activities.
4. Reporting Coordination
   • Track clinic activation and engagement activities.
   • Maintain regular updates on assigned clinic accounts.
   • Coordinate with the Customer Success Lead on daily activities and progress.

Internship Compensation

Fixed Stipend: ₹15,000 per month.

Travel Reimbursement: Actual local travel expenses reimbursed within the assigned territory, subject to the defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.

What You Will Gain

• Hands-on exposure to AI-powered healthcare technology and SaaS operations.
• Practical experience in customer success, clinic onboarding, and relationship management.
• Opportunities to interact with doctors and healthcare professionals.
• Exposure to field operations, institutional partnerships, and community healthcare initiatives.
• Potential career growth opportunities within scanO, based on performance and available openings.

Requirements

Eligibility Requirements

• Bachelors degree or currently pursuing a degree in Dental Sciences (BDS), Healthcare, Life Sciences, Business Administration (BBA), Management (BMS/BBM), Commerce (B.Com), Pharmacy (B.Pharm), or other non-IT disciplines.
• Candidates from IT and Computer Science backgrounds, including BCA, MCA, MCS, B.Sc. Computer Science, and B.Tech IT, are not eligible.
• Freshers and candidates interested in customer success, client servicing, healthcare, or field-based engagement are encouraged to apply.
• Strong communication and interpersonal skills.
• Comfortable interacting with doctors and clinic staff.
• Willingness to conduct product demonstrations, onboarding sessions, and training.
• Comfortable with local travel for clinic visits, events, institutional partnerships, and screening camps.