Customer Success Executive

Scano Ai; Delhi; On-site; INR 244,000 - 292,000; Full time

Job summary

scanO AI is a healthtech company delivering AI-powered dental screening platforms across India and globally. As a Customer Success Executive, you will own the local geography, onboard new clinics, activate deployments, and drive ongoing engagement through events, partnerships, and community outreach.

You will coordinate inception activities, tailor workflows to clinic operations, and ensure new scanO Air installations go live with momentum.

Qualifications

• Any Graduate with strong communication skills and multilingual proficiency.
• Minimum of 1 year of relevant experience.

Responsibilities

• Coordinate and execute clinic launch events for new scanO Air installations.
• Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff.
• Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.

Skills

Customer success

Onboarding

Communication

Multilingual

Education

Graduation or equivalent

Job description

scanO is a healthcare technology company reimagining dentistry with Artificial Intelligence. Founded in 2020 and headquartered in Pune, we build tools that help dentists diagnose oral diseases early, engage patients better, and run smarter clinics. Our AI ecosystem empowers both doctors and patients to take charge of oral health.

What We Do

scanO Air – a portable, radiation-free oral screening device that captures high-quality images of teeth and gums.

AI Diagnostics – advanced models like ToothAI and PredictAI for instant disease detection and progression forecasting.

scanO Engage – a digital platform that streamlines communication, workflows, and patient engagement for clinics.

Patient App – gives patients instant access to reports, building trust and awareness around oral health.

Our Impact

Trusted by 500+ dental clinics and 500,000+ patients across India and beyond.

Recognized as one of the pioneers in AI-powered dentistry.

Our mission is simple: “Save smiles, save lives.”

Our Culture

Innovative: We work at the cutting edge of AI and healthcare.

Collaborative: Doctors, engineers, and designers work hand-in-hand.

Mission-driven: Everything we build brings us closer to making oral care a daily habit.

Growth-focused: Team members take ownership, learn fast, and contribute directly to shaping the future of dental care.

Why Join Us?

Work on impactful technology that changes how healthcare is delivered.

Be part of a fast-growing healthtech startup with global ambitions.

Collaborate with passionate founders, dentists, and technologists.

Flat culture that encourages ideas, experimentation, and ownership.

Job Description

Role: Customer Success Executive

Function Customer Success

Reports to Customer Success Lead

Team: Post-Sale / Retention

Locations: Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut

HR Rohit- 8983809057

ABOUT SCANO

scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets. We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.

THE ROLE

This is a city-level ownership role. You are the face of scanO in your geography, responsible for activating every new clinic that comes on board, keeping every existing client engaged and scanning, and growing scanO’s presence through on-ground events, institutional partnerships, and community outreach. You own every client relationship in your territory, end-to-end.

WHAT YOU WILL OWN

• Inauguration support: Coordinate and execute clinic launch events for new scanO Air installations. Manage logistics, invitations, and on-site presence to ensure every new clinic goes live with visibility and momentum.
• Onboarding and training: Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff. Drive first scan within the first week of deployment.
• Workflow configuration: Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.

COMPENSATION

• Fixed base: Rs. 18,000 per month.
• Performance incentive: Up to Rs. 6,000 per month, paid monthly against three targets: active clinic rate, institutional partnerships closed, and screening camps executed. Targets reset each month. No cap on the partnership incentive
• Total CTC at target: Rs. 24,000 per month (Rs. 2,88,000 per annum). Exceptional performers who exceed all targets consistently will be reviewed for base revision at the 6-month mark.
• Travel reimbursement: Actual fuel or transport costs reimbursed for travel within your assigned territory, up to a defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.

WHAT YOU GET

• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.
• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.
• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.

Requirements

Any Graduate with strong communication skills, multilingual proficiency, and a minimum of 1 year of relevant experience.

WHAT YOU WILL OWN

• Inauguration support: Coordinate and execute clinic launch events for new scanO Air installations. Manage logistics, invitations, and on-site presence to ensure every new clinic goes live with visibility and momentum.
• Onboarding and training: Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff. Drive first scan within the first week of deployment.
• Workflow configuration: Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.

COMPENSATION

• Fixed base: Rs. 18,000 per month.
• Performance incentive: Up to Rs. 6,000 per month, paid monthly against three targets: active clinic rate, institutional partnerships closed, and screening camps executed. Targets reset each month. No cap on the partnership incentive
• Total CTC at target: Rs. 24,000 per month (Rs. 2,88,000 per annum). Exceptional performers who exceed all targets consistently will be reviewed for base revision at the 6-month mark.
• Travel reimbursement: Actual fuel or transport costs reimbursed for travel within your assigned territory, up to a defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.

WHAT YOU GET

• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.
• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.
• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.