Customer Success Executive (Postree)

Abmiro; Pune District; On-site; INR 200,000 - 350,000; Full time

Benefits offered by this job

Provident Fund

Insurance

Personal growth opportunities

Technology growth opportunities

Job summary

Abmiro, Pune, is seeking a Customer Success Executive for freshers to join Rekart SaaS team. You will be the technical point of contact, helping clients adopt the Rekart platform, resolve issues, and drive successful outcomes.

The role requires a degree in IT/CS or equivalent, with 0-2 years in technical customer support. You must communicate clearly, troubleshoot effectively, and collaborate with product and support teams to ensure customer value.

Qualifications

• Bachelor's degree in IT/CS or equivalent (BE/BTech/BSc/MSc)
• Fresher or 1–2 years in technical customer support / SaaS product support
• Strong technical background with the ability to troubleshoot complex issues
• Excellent written and verbal communication, empathetic and customer-focused

Responsibilities

• Serve as customers' primary technical point of contact via phone, email, and chat
• Understand client requirements and goals; guide and train users
• Assist with setup, configuration, and onboarding on Rekart SaaS platform
• Provide quick solutions or workarounds to queries
• Coordinate with tech team for issues, enhancements, and feature requests
• Document training materials for customer training purposes
• Maintain deep product knowledge, including new features and updates
• Identify opportunities to optimize customer workflows with the product

Skills

Strong communication

Technical background

Problem solving

Customer-focused

Empathy

Critical thinking

Education

Bachelor's degree in Computer Science or Engineering

Equivalent work experience

Job description

7th Floor, Raichandani Galaxy by Raichandani 112, Golden Empire, Main Road, Opposite D-Mart, Baner, Pune, India | Posted on 22/10/2026

• City 7th Floor, Raichandani Galaxy by Raichandani 112, Golden Empire, Main Road, Opposite D-Mart, Baner, Pune
• Province Maharashtra
• Country India
• Postal Code 411045

Job Description

Hiring freshers - 0-1 years of Experience

for Customer Success Executive

As a Customer Success Execute at Abmiro, you'll play an important role in driving our clients' success using our SaaS product (Rekart). You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to utilize the capabilities of our software fully. Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

About Company

Abmiro, a fast-growing SaaS (Rekart) company in Pune, seeks smart and talented individuals. Rekart ( https://rekart.io/ ) is an end-to-end SaaS platform for businesses with subscription offerings. The platform can automate their routine work, manage their deliveries, automate billing and accounting, and deliver a delightful experience to their customer. The platform is powerful, flexible, and made to meet the needs of any enterprise.

Requirements

Role & Responsibilities

• Serve as customers' primary technical point of contact, offering expert guidance and support through phone calls, email, and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration, and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Document and maintain training documents and material for customer training purposes. Preferred candidate profile
• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Fresher or 1-2 years experience in technical customer support / SaaS product support
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and understandably.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Feel good factor / impact driven work -Be part of the journey that is creating an impact on the subscriptioneconomy. The work we do has a direct impact on the industry.

Ownership driven work -you own problems within the organization and not an implementer ofsomeone else’s idea. You can design solutions and work with multiplestakeholders to implement them.

Job stability –While you build awesome products in a cool and chilled start-upculture, we can assure you of your job stability and healthcare needs.

Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.