Customer Success Customer Relationship Executive On-site 2–4 years

ERPCA; Kalyan-Dombivli; On-site; INR 600,000 - 900,000; Full time

Job summary

ERPCA in Maharashtra, India is seeking a Customer Success Associate to onboard new firms, answer questions, and guide partners to long-term usage. You will handle support via phone, email, chat, and WhatsApp, and work with the team to resolve issues quickly.

As a clear communicator in English and Hindi, you will train customers, update guides, and chase renewals with upgrade opportunities. Strong organization and basic accounting knowledge are valued.

Qualifications

• 2–4 years in customer success, account management or software support for a B2B product.
• Fluent in English and Hindi; Marathi a plus.
• Able to learn software in depth and teach it to others.
• Organised: you track every open issue to closure.
• Basic understanding of accounting, compliance or office workflows.

Responsibilities

• Onboard new firms: set up their account, import data and train partners and staff.
• Handle support requests by phone, email, chat and WhatsApp within agreed response times.
• Diagnose issues, reproduce them and work with the development team until they are fixed.
• Run regular check-ins with key accounts and spot firms at risk of leaving early.
• Drive renewals and identify upgrades and add-ons that genuinely help the customer.
• Write and update help-centre guides from the questions customers actually ask.

Skills

Customer focus

English & Hindi communication

Organized & process-oriented

Able to learn software and teach it to

Job description

Be the person our customers call. You will onboard new firms, answer their questions, solve problems quickly and keep them using ERPCA for years. Our first customer is still with us, and this role is why.

What you will do

• Onboard new firms: set up their account, import data and train partners and staff.
• Handle support requests by phone, email, chat and WhatsApp within agreed response times.
• Diagnose issues, reproduce them and work with the development team until they are fixed.
• Run regular check-ins with key accounts and spot firms at risk of leaving early.
• Drive renewals and identify upgrades and add-ons that genuinely help the customer.
• Write and update help-centre guides from the questions customers actually ask.

What we are looking for

• 2–4 years in customer success, account management or software support for a B2B product.
• Patient, clear communicator in English and Hindi; Marathi a plus.
• Comfortable learning software in depth and teaching it to others.
• Organised: you track every open issue to closure.
• Basic understanding of accounting, compliance or office workflows.