Customer Success Executive | Mumbai

n Human Resources & Management Systems [ nHRMS ]; Thane; On-site; INR 300,000 - 500,000; Full time

Job summary

nHRMS is seeking an Onboarding Specialist in Thane (Manpada) with 1–3 years of experience to oversee end-to-end customer onboarding, documentation and CRM updates.

The role requires strong communication, coordination and problem-solving skills, plus proficiency in MS Excel and CRM tools. B2B services or related SaaS/home services experience is a plus.

Qualifications

• Graduate in any discipline.
• 1–3 years in Customer Onboarding, Success, Support or Operations.
• Excellent communication, coordination and follow-up skills.
• Good knowledge of MS Excel and CRM tools.
• B2B services, HVAC, SaaS, home services or subscription experience is an advantage.

Responsibilities

• Manage end-to-end customer onboarding and documentation.
• Coordinate with customers for installation, site visits, delivery and service activation.
• Work closely with Sales, Operations, Service and Installation teams.
• Update customer details and onboarding status in CRM/trackers.
• Follow up with customers and internal teams to ensure timely completion.
• Handle onboarding-related queries and elevate issues when required.
• Conduct post-onboarding follow-ups and collect customer feedback.

Skills

Customer Onboarding

Customer Success

Customer Support

Coordination

Education

Graduate

Tools

MS Excel

CRM tools

Job description

Location: Manpada, Thane, Mumbai

Experience: 1–3 Years

Industry: Climate-Tech / B2B Services

Employment: Full-Time

Key Responsibilities

• Manage end-to-end customer onboarding and documentation.
• Coordinate with customers for installation, site visits, delivery and service activation.
• Work closely with Sales, Operations, Service and Installation teams.
• Update customer details and onboarding status in CRM/trackers.
• Follow up with customers and internal teams to ensure timely completion.
• Handle onboarding-related queries and handle onboarding-related queries and elevate issues when required.
• Conduct post-onboarding follow-ups and collect customer feedback.

Requirements

• Graduate in any discipline.
• 1–3 years in Customer Onboarding, Customer Success, Customer Support, Client Coordination or Operations.
• Excellent communication, coordination and follow-up skills.
• Good knowledge of MS Excel and CRM tools.
• B2B services, HVAC, SaaS, home services or subscription experience is an advantage.