M365 Adoption Engineer

Navishaa Outsourcing Services Pvt. Ltd.; Nagpur District; On-site; INR 520,000 - 780,000; Full time

Job summary

Navishaa Outsourcing Services Pvt. Ltd. in Nagpur, India seeks a Microsoft 365 Support Engineer to assist in managing Modern Work solutions (Intune, Exchange Online, SharePoint, Teams). You will handle user enablement, basic troubleshooting, Copilot readiness, and L1 support while collaborating with senior engineers.

You will contribute to documentation, participate in training, and build expertise in Microsoft cloud technologies, with a strong focus on service delivery and customer support.

Qualifications

• Understanding of Microsoft 365 and cloud concepts.
• Good communication and documentation skills.
• Strong willingness to learn and grow in a structured environment.

Responsibilities

• Support Exchange Online administration: user accounts, mailbox provisioning, license assignment, basic troubleshooting.
• Manage SharePoint Online environments: sites, libraries, permissions, access control.
• Provide Teams support: enable users, collaboration features, troubleshoot chat/meetings.
• Participate in Microsoft 365 Copilot readiness activities: license validation, user eligibility checks.
• Deliver L1 technical support: issue handling, initial troubleshooting, escalate complex problems.
• Create, update and maintain technical documentation: user guides, runbooks, knowledge base.
• Monitor system performance, user issues, and service requests to ensure timely resolution.
• Collaborate with senior engineers on deployment, configuration, optimization.
• Engage in internal training and certification programs to improve Microsoft 365 skills.

Skills

Microsoft 365

Cloud concepts

Communication

Documentation

Willingness to learn

Job description

Explore this opportunity and see if it’s a perfect match for your career aspirations.

Description

We are looking for a motivated and detail-oriented Microsoft 365 Support Engineer to assist in managing and supporting Modern Work solutions, including Intune, Exchange Online, SharePoint, and Microsoft Teams. The role involves handling user enablement, performing basic troubleshooting, supporting Copilot readiness activities, and providing L1 technical support to ensure smooth operations. The candidate will work closely with senior engineers, contribute to documentation, and actively participate in training and certification programs while building expertise in Microsoft cloud technologies.

Key Responsibilities

Support Exchange Online administration activities such as user account setup, mailbox provisioning, license assignment, and basic troubleshooting of email-related issues to ensure smooth communication across the organization.

Help manage SharePoint Online environments by maintaining sites, libraries, and permissions, ensuring proper access control and structured document management for business users.

Provide support for Microsoft Teams by enabling users, assisting with collaboration features, and troubleshooting common issues related to chat, meetings, and team configurations.

Participate in Microsoft 365 Copilot readiness activities, including license validation, user eligibility checks, and ensuring appropriate data access and permissions are in place for successful Copilot adoption.

Deliver L1 (Level 1) technical support by handling user issues, performing initial troubleshooting, and resolving standard queries while escalating more complex problems to senior engineers as per defined support processes.

Create, update, and maintain technical documentation such as user guides, runbooks, troubleshooting steps, and knowledge base articles to support internal teams and end users.

Assist in monitoring system performance, user issues, and service requests to ensure timely resolution and adherence to SLAs.

Work closely with senior engineers and cross-functional teams to support deployment, configuration, and optimization of Microsoft 365 services.

Actively participate in internal training programs, certification tracks, and knowledge-sharing sessions to continuously improve technical skills in Microsoft 365, Cloud, and Modern Workplace technologies.

Stay updated with Microsoft 365 updates, new features, and best practices to ensure ongoing improvement in service delivery and customer support.

Employment Type

Full-Time

Experience

Minimum 2 years of relevant experience and beyond

Department

IT ( Modern Work & Productivity )

Location

Nagpur, India

Requirements

Required Skills & Qualifications

Understanding of Microsoft 365 and cloud concepts.

Good communication and documentation skills.

Strong willingness to learn and grow in a structured environment.

Mandatory Certification Path

SC-900 – Security, Compliance & Identity Fundamentals.

About Navishaa

Navishaa.Com

Navishaa.Com is the India/Nagpur entity for the global system integrator GetMax.Ae Group, with a presence in the USA and Middle East. Navishaa.Com builds teams of Microsoft-certified professionals to deliver international projects in Artificial Intelligence, Cloud Computing, Infrastructure, Business Applications, Power Apps, Power Platform, Low-Code/No-Code development, and IT Security.

Location: Nagpur, India

Department: IT ( Modern Work & Productivity )