Customer Success Executive

Nimbuspost; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Nimbuspost is seeking an enthusiastic Key Account Executive to manage a portfolio of major clients in the logistics sector. You will build trust, understand customer needs, and expand relationships by delivering tailored solutions that meet objectives.

You will act as the bridge between customers and internal teams, ensuring timely delivery, resolving issues, and identifying new sales opportunities to drive long-lasting partnerships.

Qualifications

• 0-2 years experience in key account management, Customer Success or client facing roles, preferably from logistics.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Bachelor's degree in business administration, sales or relevant field.

Responsibilities

• Develop trust relationships with a portfolio of major clients to prevent churn.
• Acquiring a thorough understanding of customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales from existing customers that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics.

Skills

Communication skills

Sales experience

Client facing

Relationship building

Negotiation

Organization skills

Problem-solving

Education

BSc/BA in business administration, sales or relevant field

Job description

Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales from existing customers that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics

Requirements:

• 0-2 years experience in key account management, Customer Success or Client facing roles preferably from Logistics industry.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field