Customer Success Executive

Smart Owl Education; Bengaluru; In loco; INR 350.000 - 500.000; Tempo pieno

Descrizione del lavoro

Codeyoung is seeking a Customer Support Specialist to join our team in Bengaluru. You will handle customer queries, resolve concerns, and ensure a seamless experience through effective communication and problem-solving skills.

Responsibilities include multi-channel support, documenting interactions, and coordinating with internal teams to ensure timely resolution. The role requires a Graduate and strong English communication, with night shifts and rotational week-offs.

Competenze

• Excellent verbal and written communication in English.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools is an added advantage.
• Willingness to work night shifts and rotational week-offs.

Mansioni

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

Conoscenze

English communication - verbal

Written English

Customer service

Problem solving

Fast-paced environment

Formazione

Graduate in any discipline

Strumenti

CRM tools

Descrizione del lavoro

Job Title: Customer Support Specialist

Company: Codeyoung

Location: Bengaluru, HSR-Layout Sector-2

Employment Type: Full-Time

Working Days: 6 Days a Week

Shift: Night Shift

About the Role

Codeyoung is looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow‑up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

Requirements

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and problem‑solving abilities.
• Ability to work in a fast‑paced environment.
• Basic computer proficiency and familiarity with CRM tools is an added advantage.
• Willingness to work in night shifts and rotational week-offs.