Customer Success Executive

Innoviti Payment Solutions; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Innoviti Payment Solutions in Bengaluru is seeking a Customer Success Executive to be the on-site point of contact at customer locations, helping clients derive full value from our solutions and building lasting relationships.

You will onboard new customers, conduct product walkthroughs and training, monitor account health, and coordinate with internal teams to resolve queries, track feedback, and support renewals while maintaining CRM records.

Qualifications

• 1 to 3 years in customer success or related role.
• Excellent English; Kannada or Hindi a plus.
• Customer-first mindset with problem-solving ability.
• Comfortable working independently at client sites.
• Willing to travel locally within Bangalore; own conveyance preferred.
• Familiarity with CRM or ticketing tools is an advantage.

Responsibilities

• Act as the primary on-site contact for assigned customers
• Onboard new customers and conduct product walkthroughs and training sessions
• Drive product adoption and monitor account health
• Resolve customer queries and escalations in coordination with internal teams
• Track tickets, feedback and feature requests through to closure
• Conduct regular check-ins and review meetings with customer stakeholders
• Identify upsell and cross-sell opportunities and support renewals
• Maintain accurate customer records in the CRM

Skills

Customer success

Account management

Communication skills

CRM tools

Tools

CRM tools

Ticketing systems

Job description

Job Description

Innoviti is hiring a Customer Success Executive for Bangalore. You will be our on-site point of contact at customer locations, helping customers get full value from our solutions while building strong, long-term relationships.

Work Setup

• Operate from the customers office
• Be flexible to travel to various customer offices across Bangalore

Roles and Responsibilities

• Act as the primary on-site contact for assigned customers
• Onboard new customers and conduct product walkthroughs and training sessions
• Drive product adoption and monitor account health
• Resolve customer queries and escalations in coordination with internal teams
• Track tickets, feedback and feature requests through to closure
• Conduct regular check-ins and review meetings with customer stakeholders
• Identify upsell and cross-sell opportunities and support renewals
• Maintain accurate customer records in the CRM

Desired Candidate Profile

• 1 to 3 years in customer success, account management, customer support or a client-facing role (strong freshers may also apply)
• Excellent communication skills in English; Kannada or Hindi is a plus
• Customer-first mindset with good problem-solving ability
• Comfortable working independently at client sites
• Willing to travel locally within Bangalore; own conveyance preferred
• Familiarity with CRM or ticketing tools is an advantage