Customer Success Intern

BuildAmbit; Dadri; On-site; INR 134,000 - 201,000; Full time

Job summary

BuildAmbit is seeking a Customer Success Intern to enhance learner engagement and ensure high CSAT scores across its sector Noida learning programs. You will work with learners, monitor feedback, and coordinate with teams to resolve queries and improve the learning journey.

The role is ideal for fresh graduates eager to learn, with strong communication and organizational skills, willing to work full-time from our Noida office.

Qualifications

• Fresh graduates who can join immediately.
• Strong verbal and written communication.
• Customer-first mindset with interest in learner engagement.
• Willingness to work full-time from Noida Sector 62 office.

Responsibilities

• Engage learners to stay motivated throughout their learning journey.
• Monitor learner satisfaction and CSAT scores.
• Understand the learner lifecycle from onboarding to course completion.
• Build relationships with learners through regular communication and personalized support.
• Identify learner concerns and coordinate with internal teams to resolve queries.
• Support learner events, feedback surveys, and community-building initiatives.
• Maintain records of learner interactions, engagement, feedback, and satisfaction metrics.
• Identify opportunities to improve learner experience and program satisfaction.

Skills

Communication skills

Customer lifecycle

Interpersonal skills

Organizational skills

Job description

BuildAmbit is an AEC-focused upskilling platform that empowers architects and civil engineers with industry-relevant skills, practical training, and career opportunities. We are looking for a proactive and learner-focused Customer Success Intern to enhance learner engagement, improve the overall learning experience, and maintain high Customer Satisfaction (CSAT) scores.

Key Responsibilities

• Learner Engagement: Plan and execute engagement activities, initiatives, and interactions to keep learners motivated and actively involved throughout their learning journey.
• Customer Satisfaction: Monitor learner satisfaction, collect feedback, identify concerns, and take proactive steps to maintain high CSAT scores.
• Customer Lifecycle Management: Develop a clear understanding of the learner lifecycle, from onboarding and program participation to course completion.
• Relationship Management: Build strong relationships with learners through regular communication, follow-ups, and personalized support.
• Issue Resolution: Identify learner concerns, coordinate with internal teams, and ensure timely resolution of queries and grievances.
• Engagement Initiatives: Support the execution of learner events, activities, feedback surveys, and community-building initiatives.
• Tracking and Reporting: Maintain records of learner interactions, engagement levels, feedback, and satisfaction metrics.
• Continuous Improvement: Identify opportunities to improve learner experience, engagement, retention, and overall program satisfaction.

Requirements

• Fresh graduates (Any Stream) who can join immediately.
• Strong verbal and written communication skills.
• A customer-first mindset with a genuine interest in learner engagement and relationship management.
• Basic understanding of the customer lifecycle and customer success principles.
• Good interpersonal, coordination, and problem-solving skills.
• Proactive, organised, and comfortable interacting with learners regularly.
• Basic proficiency in MS Excel or Google Sheets.
• Willingness to work full-time from our Sector 62, Noida office.

What You'll Gain

• Hands-on experience in customer success and learner experience management.
• Exposure to customer lifecycle management, CSAT measurement, and engagement strategies.
• Opportunity to work in a fast-growing EdTech and professional upskilling environment.
• Practical experience in cross-functional coordination and customer relationship management.