Customer Success Engineer

penster.ai; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

penster.ai is hiring a Customer Success Engineer to onboard clinics onto an AI marketing platform, guide website edits via WebGen, and troubleshoot content generation issues. You’ll gather structured feedback and relay insights to the product team, helping shape features as we scale across clinics.

You will work closely with engineering to resolve issues, document processes for a growing knowledge base, and drive retention through proactive engagement in English and Hindi.

Qualifications

• 1+ years in customer success, support, or account management.
• Technical aptitude — comfortable with web technologies and basic troubleshooting.
• Excellent communication in English and Hindi.
• Empathetic, patient, and genuinely enjoy helping people.
• Can document processes clearly for a growing knowledge base.

Responsibilities

• Onboard new clinics — set up their Penster account, configure FeedGen and WebGen, walk them through approvals.
• Handle website edits, content changes, and customization requests through WebGen.
• Troubleshoot issues across the platform and coordinate fixes with engineering.
• Collect structured feedback from clinics and surface patterns to the product team.
• Build repeatable onboarding processes as we scale from dozens to hundreds of clinics.
• Drive retention through proactive check‑ins and usage monitoring.

Skills

Customer success

Troubleshooting

Communication

Web technologies

Documentation

Tools

CRM tools

WebGen

FeedGen

Job description

All positions

Customer Success Engineer

Sales & Customer Success Hyderabad Full-time

About The Role

You'll be the person clinics call when they need help. But this isn't traditional support — you'll onboard practices onto an AI marketing platform, handle website edits through WebGen, troubleshoot content generation issues, and feed structured insights back to the product team. You're half support engineer, half product voice-of-the-customer.

What you'll do

• Onboard new clinics — set up their Penster account, configure FeedGen and WebGen, walk them through approvals
• Handle website edits, content changes, and customization requests through WebGen
• Troubleshoot issues across the platform and coordinate fixes with engineering
• Collect structured feedback from clinics and surface patterns to the product team
• Build repeatable onboarding processes as we scale from dozens to hundreds of clinics
• Drive retention through proactive check‑ins and usage monitoring

What we're looking for

• 1+ years in customer success, support, or account management
• Technical aptitude — comfortable with web technologies and basic troubleshooting
• Excellent communication in English and Hindi
• Empathetic, patient, and genuinely enjoy helping people
• Can document processes clearly for a growing knowledge base

Nice to have

• Experience supporting SaaS or tech products
• Familiarity with CRM tools
• Background in healthcare or medical practice operations