Clinical Onboarding, Success and Implementation

Daira Edtech; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Field exposure for every role

Annual learning stipend

Home city flexibility (Hyderabad/Ahmed

Job summary

Daira Edtech in Hyderabad is seeking a Clinical Onboarding, Success and Implementation professional to own onboarding for clinical accounts, including configuration, data migration, role setup and training for users. You will drive adoption and ensure smooth handoffs from implementation to ongoing support.

As part of the role, you will track usage, intervene when adoption falters, and handle escalations while preparing accounts for renewal with compelling evidence of use, contributing to

Qualifications

• 3+ years in customer success, implementation or clinical operations.
• Patience to train a user who has never used software like this before.
• Comfort with structured data, configuration and documentation.
• A read for the account going quiet before it churns.

Responsibilities

• Own onboarding for every new clinical account, from configuration to first live use.
• Run data migration, role setup and template configuration.
• Train clinical users and their supervisors.
• Track adoption per account and intervene before it stalls.
• Handle support escalations, routing clinical questions properly.
• Prepare accounts for renewal with evidence of use.

Skills

3+ years in CS/implementation/clinical

Patience to train new users

Structured data & documentation

Account churn awareness

Job description

Open role

Clinical Onboarding, Success and Implementation

OperationsHyderabadFull-Time

About The Role

A licence that is signed and never used renews once, at best. In Clinical Onboarding, Success and Implementation you will own everything after the contract: configuration, data migration, role setup, user training, and the adoption curve that decides whether the account is still here next year.

Key responsibilities

• Own onboarding for every new clinical account, from configuration to first live use.
• Run data migration, role setup and template configuration.
• Train clinical users and their supervisors.
• Track adoption per account and intervene before it stalls.
• Handle support escalations, routing clinical questions properly.
• Prepare accounts for renewal with evidence of use.

What we’re looking for

• 3+ years in customer success, implementation or clinical operations.
• Patience to train a user who has never used software like this before.
• Comfort with structured data, configuration and documentation.
• A read for the account going quiet before it churns.

Benefits & perks

• Field exposure for every role — screenings, training days and district visits.
• Annual learning stipend for courses, books, conferences and certifications.
• A home city for every role — Hyderabad, Ahmedabad or Kendujhar — with travel across the three states.
• Health cover for you and your family — parents included.
• Annual all-team retreat in Odisha, where the work began.
• Work that reaches children — 18,000+ screened and counting.

Clinical Onboarding, Success and Implementation

Role facts at a glance

DepartmentOperations

LocationHyderabad

TypeFull-Time

CompensationDiscussed during the process