Customer Success Associate - US

Interview Kickstart; India; On-site; INR 350,000 - 600,000; Full time

Job summary

Interview Kickstart is seeking a Customer Success professional in India to support students across cohorts, welcome them on calls, and ensure a smooth onboarding before batch start dates.

You will track progress, minimize dropouts, collect reviews, coordinate with internal teams, maintain daily trackers in Google Sheets and CRM, and communicate via calls, email, and messages. You will mentor students and act as the single point of contact for queries, with evening PST availability.

Qualifications

• 2–7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
• Experience building out and tracking information in Excel and/or data collection.
• Experience working in operations, performance coaching, and/or program management is a plus.

Responsibilities

• Assisting students to complete onboarding formalities Welcoming each student on call before the batch start date.
• Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
• Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
• Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
• Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
• Mentoring & motivating students and connecting them to guidance coaches and careercoaches as and when required.
• Serve as the single point of contact for all students queries and concerns

Skills

Customer success

Customer service

Communication

CRM tools

Education

Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS)

Tools

Excel

Job description

Position Overview

• Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.


• Tracking individual student progress for multiple cohorts as they move through IK’s program andmaximize completion rates.


• Keeping dropouts and deferrals to a minimum by offering additional guidance & support.


• Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable usingGoogle Sheets, CRM etc.


• Communicating to students via calls, email, direct message, video, or a mix of communicationstrategies.


• Mentoring & motivating students and connecting them to guidance coaches and careercoaches as and when required.


• Serve as the single point of contact for all students queries and concerns

Requirements

• 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.


• Experience building out and tracking information in Excel and/or data collection.


• Experience working in operations, performance coaching, and/or program management is a plus.


• Bachelor's degree in Business, Economics, Business Management and Information Systems(OMIS), or other degree in a related field is a plus & Available to work evenings PST withsome morning meetings PST (US Hours)