Customer Success Associate

Gloroots AI; India; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development support

Collaborative work environment

Job summary

A dynamic AI startup is seeking an Associate in Business Operations/Customer Success in India. The role involves supporting customer onboarding and managing support tickets in a fast-paced environment. Candidates should have 1-3 years of relevant experience and a bachelor's degree in Business or Operations. Strong analytical and communication skills are essential for success. The position offers exposure to enterprise clients, collaborative work, and growth opportunities within the company.

Qualifications

• 1-3 years of experience in customer success, business operations, or client-facing roles.
• Strong analytical skills with proficiency in Excel/Google Sheets for data analysis.
• Excellent written and verbal communication skills for client interactions.

Responsibilities

• Support customer onboarding processes and ensure smooth platform implementation.
• Manage customer support tickets and coordinate with internal teams.
• Streamline business operations processes including vendor management.

Skills

Customer success experience

Analytical skills

Excel/Google Sheets proficiency

Excellent communication skills

Problem-solving mindset

Education

Bachelor’s degree in Business, Operations, or related field

Job description

Role: Associate - Business Operations/Customer Success

Function: Business Operations/Customer Success

Type: Full-time

Shift Type: Night Shift

About Company

An AI-powered workforce housing platform for enterprises and corporates. The company's intelligent procurement platform streamlines sourcing, booking, and managing housing for global enterprises and relocation companies.

It delivers speed, control, and cost-efficiency at scale. The company is a rapidly growing venture-backed startup with a tight-knit team of 14.

They focus on innovation, customer obsession, and building cutting-edge AI technology in a collaborative environment.

Position Overview

You’ll support critical business operations and customer success functions at a fast-growing AI startup transforming workforce housing. You’ll gain direct exposure to enterprise clients while helping scale operational processes that power housing solutions for global companies. This role offers hands‑on experience in both customer relationship management and operational excellence as the company rapidly expands its platform.

Role & Responsibilities

• You support customer onboarding processes and ensure smooth implementation of the platform for new enterprise clients
• You assist in managing customer support tickets and coordinate with internal teams to resolve housing‑related issues
• You help streamline business operations processes including vendor management and inventory quality assurance
• You analyze customer usage data and booking patterns to identify trends and improvement opportunities
• You support account management activities including client communications, reporting, and relationship building
• You collaborate with cross‑functional teams on process improvements and operational efficiency initiatives

Must Have Criteria

• 1-3 years of experience in customer success, business operations, or client‑facing roles
• Bachelor’s degree in Business, Operations, or related field
• Strong analytical skills with proficiency in Excel/Google Sheets for data analysis
• Excellent written and verbal communication skills for client interactions
• Experience managing multiple client accounts or operational processes simultaneously
• Problem‑solving mindset with ability to handle customer escalations professionally

Nice to Have

• Experience in SaaS, marketplace, or B2B technology companies
• Background in hospitality, business travel, or corporate housing industry
• Previous startup experience in a fast‑paced, growth‑stage environment

What We Offer

• Opportunity to shape customer success processes at a rapidly growing AI startup
• Direct exposure to enterprise clients and strategic business operations
• Collaborative work environment with cross‑functional learning opportunities
• Competitive compensation package with equity participation
• Professional development support and career growth potential.