Customer Success Associate

Arrowhead; Bengaluru; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Arrowhead seeks a customer-first operator to ensure enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents. The role emphasizes ownership, follow-through, and trust, working closely with customers and internal teams to deploy successfully.

Your work will involve onboarding customers, serving as the primary day-to-day contact, tracking items, and coordinating with product, AI/QC, and operations teams to resolve issues and drive adoption.

Qualifications

• Own onboarding, go-lives, and early adoption journeys.
• Be the primary point of contact for day-to-day customer communication.
• Track requirements, action items and follow-ups to ensure nothing slips.
• Monitor customer usage, satisfaction, and basic account health metrics.

Responsabilités

• Own customer onboarding, go-lives, and early adoption journeys
• Act as the primary point of contact for day-to-day customer communication
• Track requirements, action items, and follow-ups to ensure nothing slips
• Monitor customer usage, satisfaction, and basic account health metrics
• Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
• Enable customers on new features, updates, and best practices
• Capture customer feedback and represent the customer’s voice internally

Connaissances

Customer-facing experience

English and Hindi proficiency

Attention to detail

Communication with stakeholders

Ownership and follow-through

Startup environment adaptability

Description du poste

Official JD + About us: https://arrowheadteam.notion.site/customer-success-associate-full-time

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.

This role is about ownership, follow-through, and trust. You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Your work will involve:

• Own customer onboarding, go-lives, and early adoption journeys
• Act as the primary point of contact for day-to-day customer communication
• Track requirements, action items, and follow-ups to ensure nothing slips
• Monitor customer usage, satisfaction, and basic account health metrics
• Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
• Enable customers on new features, updates, and best practices
• Capture customer feedback and represent the customer’s voice internally

Why This Role Rocks

• Real customer exposure from Day 1
• Front-row seat to how AI products are deployed in high-stakes BFSI environments
• Clear growth path into Customer Success Manager roles
• High ownership and visibility across product, AI, and leadership teams
• Work closely with a fast-moving, ambitious startup building category-defining tech
• 0–4 years experience in a customer-facing or customer-centric role
• Strong proficiency in English and Hindi
• Excellent attention to detail and strong follow-through
• Comfortable communicating with customers, internal teams, and senior stakeholders
• Ability to thrive in a fast-paced, in-person startup environment

Nice to have:

• Exposure to BFSI, fintech, SaaS, or enterprise customers
• Experience in customer success, account management, CX, ops, or consulting roles