Customer Success Associate

Glider AI; India; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading AI hiring solutions provider is looking for a proactive Customer Success Associate in India. This role involves onboarding and nurturing customer partnerships, ensuring satisfaction and growth through effective communication and support. Candidates should have 2-4 years of experience in a customer-facing role in a B2B SaaS environment, excellent communication skills, and the ability to understand customer needs and deliver valuable solutions. This position offers a full-time employment opportunity.

Qualifications

• 2-4 years of experience in a customer-facing role, preferably within a B2B SaaS product company.
• Strong verbal and written communication skills.
• Ability to understand customer requirements and translate them into actionable solutions.

Responsibilities

• Onboard and train customers by understanding their business needs.
• Act as a trusted advisor to engage with customers and monitor account health.
• Collaborate with Product, Engineering, and Sales teams to resolve issues.

Skills

Customer-centric approach

Problem solving

Analytical skills

Communication skills

Collaboration skills

Job description

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Glider provides AI-based hiring tools such as online assessments, coding tests, video interviews, etc., that allow enterprises, staffing agencies, and MSPs to hire quality talent for any job role globally. We help automate the hiring process with our auto-proctored real-world assessments and simulations, phone screening tools, and live coding-enabled video interview tools.

Glider is a Series A funded company headquartered in Fremont, California, with a development and operations center in Bangalore, India. We are rapidly expanding our team both in the US and in India and are looking for ambitious professionals who are seeking challenging roles to learn and grow alongside us.

Job Overview

We are looking for a proactive and customer-focused Customer Success Associate to be the face of Glider AI for our customers. You will work closely with customers to onboard, support, and nurture long-term partnerships, ensuring customer satisfaction, retention, and revenue growth. This role requires deep product understanding and a strong ability to guide customers in achieving their business goals using Glider AI solutions.

Responsibilities

• Onboard and train customers by understanding their business needs, recommending relevant solutions, and ensuring successful product adoption.
• Act as a trusted advisor by proactively engaging with customers, monitoring account health, addressing risks, and driving high satisfaction and retention.
• Collaborate closely with Product, Engineering, and Sales teams to resolve issues, share customer feedback, manage renewals, and identify upsell opportunities.
• Build and nurture long-term customer relationships to reduce churn, increase product usage, and drive account growth.

Requirements

• 2-4 years of experience in a customer-facing role, preferably within a B2B SaaS product company.
• Strong verbal and written communication skills with excellent interpersonal and relationship building abilities.
• Ability to understand customer requirements and translate them into actionable, value-driven solutions.
• Self-motivated, proactive team player with strong collaboration skills and the ability to thrive in a fast-paced environment.

Skills

• Highly customer-centric with a strong passion for making customers successful.
• Problem solver with excellent listening and analytical skills.
• Proactive and enthusiastic attitude with a sense of ownership.
• Motivated team player who thrives in a collaborative environment.
• Eager to learn, grow, and make a meaningful impact on customer experience and business outcomes.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Software Development

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