Customer Success Analyst

Rempact; Greater Noida; Hybrid; INR 450,000 - 650,000; Full time

Benefits offered by this job

Learning allowance ₹10,000+

WFH twice a month

Flexible hours

Job summary

Rempact is seeking a Customer Success Analyst in New Delhi. You will work at the intersection of AI, product, and customer impact, engaging with enterprise clients and cross-functional teams to drive adoption and measurable outcomes.

You’ll gain hands-on experience with conversational design, prompt engineering, and problem solving in a fast-moving startup, shaping how businesses use AI to talk to customers.

Qualifications

• 0–3 years of customer-facing experience (CS, Consulting, Growth, or Product Ops).
• Clear, confident, and empathetic communicator with strong presentation skills.
• Structured problem-solver who translates customer needs into actionable solutions.
• Curious about AI and eager to work with modern AI tools (no coding required).

Responsibilities

• Design, optimize, and scale AI-driven bot workflows and conversation flows.
• Own customer outcomes by defining success metrics and managing timelines.
• Gather customer feedback and work with cross-functional teams to improve the product.
• Build and manage relationships with enterprise clients for long-term value.
• Monitor agent performance, audits, and improve workflows using data.
• Experiment with new prompts and features before release.

Skills

Effective communication

Presentation skills

Problem solving

Curiosity about AI

Self-starter

Job description

Job Description:

Position: Customer Success Analyst

Location: New Delhi

Working Days: Monday to Friday

Experience Required: 0-3 years

Customer Success Analyst

About The Role

This isn’t a traditional Customer Success role.

As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes.

You’ll get hands‑on exposure to conversational design, prompt engineering, and problem‑solving in a fast‑moving startup environment—while shaping how businesses use AI to communicate with their customers.

What You’ll Do

• Design, optimize, and scale AI‑driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.
• Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.
• Act as the voice of the customer‑gather feedback, identify gaps, and work with cross‑functional teams to improve the product.
• Build and manage strong relationships with enterprise clients, ensuring long‑term value and engagement.
• Monitor agent performance, conduct audits, and continuously improve workflows using data and insights.
• Experiment with new prompts, features, and tools before they go live.

What We’re Looking For

• 0-3 years of experience in customer‑facing roles such as Customer Success, Consulting, Growth, or Product Ops.
• Clear, confident, and empathetic communicator with strong presentation skills.
• Structured problem‑solver who can translate complex customer needs into actionable solutions.
• Curious about AI and excited to work with modern AI tools (no coding required).
• Self‑starter who takes ownership, manages projects independently, and follows through on outcomes.
• Experience in SaaS, fintech, or early‑stage startups is a plus.

What We Offer

• High-Impact Work: Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents.
• Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.
• Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands‑on AI exposure.
• Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.