Customer Success Associate

Arrowhead; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

A fast-moving tech startup is seeking a customer-first operator in Bengaluru to ensure a smooth, reliable experience for enterprise customers using AI calling agents. The role involves customer onboarding, monitoring satisfaction, and facilitating communication between customers and internal teams. Ideal candidates have 0-4 years of experience in customer-facing roles, strong attention to detail, and proficiency in English and Hindi. Join a dynamic team with a clear growth path into management roles.

Qualifications

• 0-4 years experience in a customer-facing or customer-centric role.
• Excellent attention to detail and strong follow-through.
• Ability to thrive in a fast-paced startup environment.
• Ability to thrive in a fast-paced startup environment.

Responsibilities

• Own customer onboarding, go-lives, and early adoption journeys.
• Act as the primary point of contact for day-to-day customer communication.
• Monitor customer usage, satisfaction, and account health metrics.
• Monitor customer usage, satisfaction, and basic account health metrics.
• Identify issues early and coordinate with product, QA, and operations for resolution.
• Enable customers on new features, updates, and best practices.
• Capture customer feedback and represent the customer voice internally.

Skills

Customer communication

Customer onboarding

Problem resolution

Attention to detail

English proficiency

Hindi proficiency

Relationship management

Job description

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.

This role is about ownership, follow-through, and trust. You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Your work will involve:

• 🤝 Own customer onboarding, go-lives, and early adoption journeys
• 📞 Act as the primary point of contact for day-to-day customer communication
• 🗂 Track requirements, action items, and follow-ups to ensure nothing slips
• 📊 Monitor customer usage, satisfaction, and basic account health metrics
• 🚨 Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
• 🔁 Enable customers on new features, updates, and best practices
• 📝 Capture customer feedback and represent the customer’s voice internally

🚀Why This Role Rocks

• Real customer exposure from Day 1
• Front-row seat to how AI products are deployed in high-stakes BFSI environments
• Clear growth path into Customer Success Manager roles
• High ownership and visibility across product, AI, and leadership teams
• Work closely with a fast-moving, ambitious startup building category-defining tech
• 0–4 years experience in a customer-facing or customer-centric role
• Strong proficiency in English and Hindi
• Excellent attention to detail and strong follow-through
• Comfortable communicating with customers, internal teams, and senior stakeholders
• Ability to thrive in a fast-paced, in-person startup environment

Nice to have:

• Exposure to BFSI, fintech, SaaS, or enterprise customers
• Experience in customer success, account management, CX, ops, or consulting roles