Customer Success Manager

Gushwork; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Exposure to AI and SEO technologies

Job summary

Gushwork is a Bengaluru-based startup reinventing how businesses get discovered online, with a focus on AI-driven content for B2B clients. We are seeking a customer success professional with 3–6 years of experience to drive client outcomes for US accounts, using CRM tools and data analytics in a fast-paced startup environment.

The role emphasizes building relationships, proactive issue resolution, and cross-functional collaboration to improve products and services based on customer feedback.

Qualifications

• 3–6 years of experience in customer success or related roles, preferably managing US clients.
• Bachelor’s degree in Engineering, Business or similar field.
• Strong analytical skills to interpret customer data and derive insights.
• Excellent communication and interpersonal skills.
• Proven experience in customer success principles and practices.
• Ability to thrive in a fast-paced startup environment.
• Proficiency in CRM tools and data analysis software.

Responsibilities

• Build and maintain strong customer relationships to understand their needs and ensure their success.
• Monitor customer engagement and satisfaction, identifying issues and addressing them proactively.
• Implement and optimize customer success processes to enhance efficiency and satisfaction.
• Analyze customer data to derive insights and make data-driven decisions.
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
• Contribute to the development of customer success strategies and best practices.

Skills

Customer success

CRM tools

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Business

Tools

CRM software

Data analysis software

Job description

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it's a fit, we are excited to meet you!

Key Responsibilities

• Build and maintain strong customer relationships to understand their needs and ensure their success
• Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively
• Implement and optimize customer success processes to enhance efficiency and satisfaction
• Analyze customer data to derive insights and make data-driven decisions
• Collaborate with cross-functional teams to improve product and service offerings based on customer feedback
• Contribute to the development of customer success strategies and best practices

Qualifications

• 3-6 years of experience in customer success or related roles, preferably managing the US clients
• Bachelor’s degree in a related field (Engineering, Business, or similar)
• Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions
• Excellent communication and interpersonal skills
• Proven experience in customer success principles and practices
• Ability to work in a fast-paced, dynamic startup environment
• Proficiency in customer relationship management (CRM) tools and data analysis software

What We Offer

• Opportunity to play a key role in a rapidly growing startup
• Exposure to cutting-edge AI and SEO technologies
• Collaborative work environment with a focus on innovation
• Competitive salary and benefits package
• Professional growth and development opportunities
• If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.