Customer Success Associate

Fundamento; New Delhi; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Annual learning allowance of ₹10,000+

WFH options twice a month

Flexible hours

Competitive appraisal hikes

Job summary

A leading AI startup in New Delhi is seeking a Customer Success Specialist to drive AI adoption among enterprise clients. You'll work closely with product and engineering teams to enhance customer engagement through AI voice technology. The ideal candidate has 0-3 years of experience in customer-facing roles, excellent communication skills, and a passion for AI. This role offers mentorship, a learning allowance, and a flexible work environment.

Qualifications

• 0-3 years of experience in customer-facing roles such as Customer Success or Product Ops.
• Strong presentation skills and an ability to communicate clearly.
• Self-starter who manages projects independently and follows through.

Responsibilities

• Design and optimize AI-driven bot workflows and conversation flows.
• Define success metrics and manage project timelines for customer outcomes.
• Gather feedback and work with teams to improve the product.

Skills

Empathetic communication

Problem-solving

Presentation skills

Curiosity about AI

Job description

We’re on a mission to reinvent how enterprises talk to their customers

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders - like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services - talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants - this is your chance to work at the heart of AI revolution.

About the Role

This isn’t a traditional Customer Success role. As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes.

You’ll get hands‑on exposure to conversational design, prompt engineering, and problem‑solving in a fast‑moving startup environment—while shaping how businesses use AI to communicate with their customers.

What You’ll Do

1. Design, optimize, and scale AI‑driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.
2. Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.
3. Act as the voice of the customer – gather feedback, identify gaps, and work with cross‑functional teams to improve the product.
4. Build and manage strong relationships with enterprise clients, ensuring long‑term value and engagement.
5. Monitor agent performance, conduct audits, and continuously improve workflows using data and insights.
6. Experiment with new prompts, features, and tools before they go live.

What We’re Looking For

1. 0–3 years of experience in customer‑facing roles such as Customer Success, Consulting, Growth, or Product Ops.
2. Clear, confident, and empathetic communicator with strong presentation skills.
3. Structured problem‑solver who can translate complex customer needs into actionable solutions.
4. Curious about AI and excited to work with modern AI tools (no coding required).
5. Self‑starter who takes ownership, manages projects independently, and follows through on outcomes.
6. Experience in SaaS, fintech, or early‑stage startups is a plus.

What We Offer

• High‑Impact Work: Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents.
• Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability.
• Learning & Growth: Annual learning allowance of ₹10,000+, mentorship, and hands‑on AI exposure.
• Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions? Reach out to [e-mail]

Join us at Fundamento to shape the future of AI‑powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together – and where your work drives real change for some of India’s leading financial institutions.