Enterprise Account Manager (ID # 852)

Aviate; Gurugram District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A leading AI technology firm in Gurugram is seeking an experienced Customer Success Manager to ensure client satisfaction and maximize the value of their software services. The ideal candidate has a strong background in customer relationship management, a technical understanding of SAAS products, and the ability to foster positive business relationships. Responsibilities include defining success milestones, assisting clients, and conducting workshops. A Bachelor's or MBA degree is preferred, along with a willingness to travel for client meetings.

Qualifications

• Minimum three years of experience as a Customer Success Manager or similar role.
• Experience in a SAAS organization is mandatory.
• Strong ability to communicate and foster positive business relationships.

Responsibilities

• Define success milestones for clients and employees.
• Assist customers in navigating various programs.
• Upsell and cross-sell Gnani.ai’s software and services.
• Conduct customer workshops periodically.

Skills

Customer relationship management

Sales skills

Communication skills

Technical understanding of SAAS

Education

Bachelor's degree or MBA

Job description

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act.

Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.

Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.

Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.

What We Offer:

A unified Generative AI CX suite built for action:

Inya : Free to use Bot Builder platform for Gen AI Agents

Armour365™ : Voice biometrics for real-time, secure authentication

Automate365™ : Omnichannel AI agents for process automation

Assist365™ : Live call intelligence to guide human agents

Aura365™ : Post-call analytics for QA and insights

What Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more -

20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision‑making

Why Teams Choose Gnani.ai: - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified -

Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more

Headquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences.

Responsibilities

• Define success milestones for the clients and employees to work towards
• Assist customers with setting up and navigating various programs
• Promote the value of Gnani.ai’s software & services
• Upsell/ Cross-sell Gnani.ai’s software & services
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience.
• Assist in conducting Customer Workshops on a periodical basis

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role for a minimum of three years
• Working in a SAAS organization is a must
• Experience in dealing with large and mid size Enterprise customers in India
• Should have a quota carrying experience
• Exceptional ability to communicate and foster positive business relationships
• SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.
• Experience in working with a diverse group- Developers, Program Managers, Sales, Pre‑sales is required.
• A bachelor or MBA degree is preferred.
• This role requires fair amount of travel meeting your clients and working from the office location.