Customer Specialist

TP; Dadri; On-site; INR 201,000 - 312,000; Full time

Job summary

TP is hiring for an International Voice / BPO / Customer Support role based in Noida. Work from Office with rotational/night shifts. Freshers are welcome if they possess excellent communication skills and a customer-focused attitude.

Graduates with 6+ months of experience in international voice processes are preferred, and strong English communication and interpersonal skills are essential to handle customer interactions and meet quality targets.

Qualifications

• Graduates: 6+ months of experience in International Voice / BPO / Customer Support preferred.
• Freshers: Graduates with excellent communication skills are welcome.
• Handle customer calls for an international process.
• Resolve customer queries professionally and efficiently.
• Maintain high standards of customer service.
• Document customer interactions accurately.
• Meet quality and productivity targets.
• Follow company policies and process guidelines.
• Good listening and communication skills.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.
• Rotational/night shifts.

Responsibilities

• Handle customer calls for an international process and provide clear information.
• Resolve customer queries with professional and efficient service.
• Maintain high standards of customer service and documentation of interactions.
• Meet quality and productivity targets while following policies.

Skills

English fluency

Interpersonal skills

Communication skills

Problem-solving

Customer focus

Listening skills

Team adaptability

Job description

Work Mode: Work from Office

• Graduates: 6+ months of experience in International Voice / BPO / Customer Support preferred
• Freshers: Graduates with excellent communication skills are welcome
• Strong English communication & interpersonal skills
• Customer-focused attitude with good problem-solving skills
• Handle customer calls for an international process
• Resolve customer queries professionally and efficiently
• Maintain high standards of customer service
• Document customer interactions accurately
• Meet quality and productivity targets
• Follow company policies and process guidelines
• Good listening and communication skills
• Positive attitude and willingness to learn
• Ability to work in a fast-paced environment
• Comfortable with rotational/night shifts

Immediate Joiners Preferred | Virtual Interview | Noida Location