Customer Service Trainer

Acme Services; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Acme Services is hiring for a Trainer to support our Seller Support Team in Pune. The role involves delivering comprehensive New Hire Training, updating training content, and ensuring new hires hit production metrics.

You will design and maintain training modules, run assessments, and collaborate with QA/Operations to perform TNA/TNI, deploying targeted interventions to improve performance.

Qualifications

• Experience in corporate training delivery and handling new hire programs.
• Ability to develop and update training modules and SOPs.
• Familiarity with Training Need Analysis/Identification (TNA/TNI) processes.

Responsibilities

• Training Delivery: Conduct comprehensive New Hire Training, product updates, and refresher training on Seller Support processes.
• Throughput & Quality: Own batch throughput and ensure new hires transition to production meeting baseline metrics.
• Content Development: Design, update, and maintain training modules, assessments, and SOPs.
• TNA/TNI: Collaborate with QA and Operations to conduct TNA/TNI and deploy targeted intervention modules.

Skills

Training delivery

Content development

Quality assurance

Job description

Hiring for Trainer for Seller Support Team for leading BPO

CTC: Upto 8 LPA

Location: Pune

Roles and Responsibilities

• Training Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
• Throughput & Quality: Own the training batch Throughput and ensure new hires transition successfully into production meeting baseline metrics.
• Content Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
• TNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.