Customer Service Technician

Oerlikon; Pune District; On-site; INR 400,000 - 650,000; Full time

Job summary

Oerlikon in Pune District is seeking a Service Engineer with 4 to 8 years of experience in injection molding processing and mold maintenance. The candidate will install and troubleshoot Hot Runner Systems and provide training and support to customers, ensuring satisfaction and adherence to safety standards.

The ideal applicant should have a diploma in Plastic/Tooling and strong problem-solving skills, with the ability to work independently and handle critical breakdowns. Proficiency in MS Excel and customer relationship management is essential.

Qualifications

• 4–8 years of hands-on experience in Injection Molding Processing.
• Experience in either injection molding process optimization or maintenance in Automotive Lighting applications.
• Ability to read and interpret 2D/3D drawings.

Responsibilities

• Install, commission, maintain, and troubleshoot Hot Runner Systems.
• Provide customer support and training.
• Prepare service reports and coordinate with internal teams.

Skills

Injection Molding Processing

Mold Maintenance

Troubleshooting

Computer Proficiency in MS Excel

Customer Support

Education

Diploma / PG Diploma in Plastic/Tooling

Tools

Hot Runner Systems

2D/3D Drawings Interpretation

Measuring Instruments

Job description

Service Engineer

Primary Eligibility (Mandatory)

Education

• Diploma / PG Diploma in Plastic/Tooling (CIPET, IGTR, NTTF, GTTC)

Experience

• 4–8 years of hands‑on experience in Injection Molding Processing, Mold Maintenance, or Hot Runner System Service.
• Mandatory experience in either:
  • Injection molding process optimization and troubleshooting, or
  • Mold maintenance, repair, and servicing in Automotive Lighting applications (Headlamp, Tail Lamp, etc.).

Injection Molding & Processing

• Knowledge of injection molding machines and processing parameters.
• Understanding of engineering polymers such as PC, PMMA, ABS, PC-ABS, PBT, PA, etc.
• Ability to troubleshoot molding defects and process‑related issues.
• Knowledge of mold cooling, gating systems, and cycle optimization.

Mold Maintenance

• Experience in mold assembly, disassembly, maintenance, and repair.
• Understanding of hot runner systems, valve gate systems, heaters, thermocouples, and controllers.
• Knowledge of mold components and spare parts identification.

Engineering Skills

• Ability to read and interpret 2D/3D drawings and GD&T.
• Knowledge of machining processes such as CNC, Milling, Lathe, EDM, Grinding, and Polishing.
• Ability to use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Dial Gauge, etc.

Electrical & Hot Runner Systems

• Knowledge of hot runner temperature controllers (MTC/HRTC).
• Understanding of sequential gate controllers and related electrical accessories.
• Basic electrical troubleshooting capability.

Preferred Skills

• Experience with Moldflow analysis reports and interpretation.
• Experience with optical or high‑appearance molded parts.
• Experience working on Hot runner Systems.
• Ability to prepare and maintain service reports, visit reports, expense reports, and technical documentation.
• Ability to use company systems such as CRM, ERP, or service management software for updating service activities and customer records.
• Email: Knowledge of the structure and content of the English language, including spelling and grammar.
• Basic computer proficiency in MS Excel, Word, PowerPoint, Outlook, and Teams.
• Working knowledge of Excel functions, data entry, filters, sorting, report preparation, and basic data analysis.

Service Engineer Responsibilities

• Installation, commissioning, maintenance, and troubleshooting of Hot Runner Systems.
• Customer support and training at customer locations.
• Diagnose and resolve processing, mold, and hot runner‑related issues.
• Perform rework, modification, repair, and testing activities.
• Prepare detailed service reports and technical documentation.
• Coordinate with internal technical teams for issue resolution.
• Build strong customer relationships and ensure customer satisfaction.
• Follow all safety standards and company procedures.
• Travel extensively across assigned regions.

Key Behavioral Competencies

• Strong problem‑solving and analytical skills.
• Customer‑focused attitude.
• Effective communication and presentation skills.
• Ability to work independently with minimum supervision.
• Good time management and planning skills.
• Adaptability to changing customer and business requirements.
• Ability to handle pressure situations and critical breakdowns.