Customer Service

Insight Advisors Private Limited; Pune District; On-site; INR 201,000 - 268,000; Part time

Job summary

Insight Advisors Private Limited is seeking a Customer Service Executive for a 6 months contract in Pune. The role involves handling customer orders, coordinating with sales and logistics, and ensuring timely deliveries with accurate invoicing and pricing.

Ideal candidate has 1–3 years' experience, Graduate, and proficiency in MS Excel/Word plus SAP/Oracle/MS Dynamics ERP. WFO, 5 days a week, immediate joiners preferred.

Qualifications

• Proficiency in MS Excel and MS Word.
• Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and work in a team.
• Experience in customer order processing and order management.
• Knowledge of billing/invoicing, O2C, pricing, and shipment coordination.

Responsibilities

• Receive and process customer orders, inquiries, and product requests.
• Maintain strong relationships with customers and partners.
• Ensure accurate order entry, acknowledgements, and delivery commitments.
• Handle pricing, quotations, product availability, and delivery schedules.
• Coordinate with sales, logistics, production control, purchasing, shipping.
• Track order status and expedite shipments as needed.
• Support order processing, billing, pricing validation, and O2C activities.
• Maintain high customer service standards and resolve issues.
• Support export orders and basic air/ocean shipments and regs.
• Provide holiday coverage when required.
• Demonstrate strong customer service and teamwork.

Skills

Customer service

Order processing

Order management

Billing/invoicing

Export/import knowledge

Education

Graduate

Tools

SAP

Oracle

MS Dynamics ERP

MS Excel

MS Word

Job description

Industry: Specialty Materials / Manufacturing

Qualification: Graduate

Years of Experience: 1–3 Years

Employment Type: 6 Months Contract

Shift Time: 5:30 PM – 2:30 AM

Interview Mode: Face-to-Face (1 Round)

Work Mode: Work From Office (WFO)

Working Days: 5 days a week

Transport Facility: Available

Notice Period: Immediate joiners preferred

Overview / Job Purpose / About the Company

Our client is a global specialty materials organization focused on battery technologies, filtration media, specialty insulation, and sealing materials. With over 60 manufacturing facilities and a global workforce of more than 9,000 employees, the organization serves customers worldwide through innovative and sustainable solutions.

The Customer Service role acts as a key liaison between external customers, sales teams, warehouses, logistics, and manufacturing departments. The position involves managing customer and distributor orders, resolving order-related issues, coordinating deliveries, and ensuring a positive customer experience.

Key Responsibilities

Receive and process customer orders, inquiries, and product-related requests.

Maintain strong relationships with assigned customers and commercial partners.

Ensure accurate order entry, customer acknowledgements, and realistic delivery commitments.

Handle standard pricing, quotations, product availability, and delivery schedule inquiries.

Coordinate with customers, sales teams, logistics, production control, purchasing, and shipping departments.

Track order status, identify potential delivery delays, and coordinate with logistics to expedite shipments.

Support order processing, billing/invoicing, pricing and tax validation, and order-to-cash activities as required.

Maintain high customer service standards and resolve complaints or order-related issues.

Support export order processing, including basic knowledge of air and ocean shipments and applicable trade regulations.

Work with the team to provide holiday coverage when required.

Strong customer service and communication skills.

Experience in customer order processing and order management.

Knowledge of billing/invoicing, O2C, pricing, and shipment coordination.

Proficiency in MS Excel and MS Word.

Working knowledge of SAP, Oracle, or MS Dynamics ERP preferred.

Strong attention to detail and accuracy.

Ability to manage multiple priorities and work effectively in a team.

Knowledge of manufacturing operations and export/import compliance preferred.