Front Office - ISS Facility Services - Mumbai- Goregaon

ISS India; Goregaon; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

ISS India is seeking a Front Office Executive in Mumbai (Goregaon) with 2–5 years of aviation/hospitality experience to manage the front desk, greet visitors, coordinate with internal teams, and ensure a professional, seamless experience at the facility.

The role requires excellent communication, grooming, and a strong customer-service mindset, with day shifts and strict adherence to SOPs and security protocols.

Qualifications

• Graduate degree in any discipline; certification/diploma in Aviation, Hospitality, Travel & Tourism, or Customer Service is a plus.
• 2-5 years of experience in aviation, airline, airport, lounge, hospitality, premium reception, or corporate front office.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and interpersonal skills.
• Professional grooming and good etiquette.

Responsabilités

• Manage the front desk/reception area and ensure a professional and welcoming environment.
• Greet and assist visitors, clients, employees, and other stakeholders with high courtesy and professionalism.
• Handle visitor registration, access control, passes, and related documentation as per site protocols.
• Manage incoming calls, emails, queries, and direct them to the appropriate departments.
• Coordinate with Security, Housekeeping, Engineering, Administration, and Facility Management teams for smooth day-to-day operations.
• Handle visitor and guest requests efficiently and ensure timely resolution.
• Maintain visitor records, logs, reports, and other front-office documentation.
• Support meeting room bookings, visitor arrangements, refreshments, and other administrative requirements.
• Ensure compliance with SOPs, safety guidelines, and security protocols.
• Handle customer complaints and escalations professionally and coordinate with relevant teams for resolution.
• Maintain high standards of grooming, etiquette, communication, and customer service.
• Support emergency response and evacuation procedures as required.
• Ensure reception and waiting areas are maintained to a high standard.
• Prepare daily/weekly reports related to visitor management and front-office activities.

Connaissances

Customer service

Communication

Grooming

Multitasking

Front desk operations

Formation

Graduate

Aviation/Hospitality certification

Outils

MS Office

Description du poste

Greetings from ISS Facility Services!!

Preferred Background: Aviation / Airport / Airline / Hospitality
Location: Mumbai - Goregaon
Experience: 25 years

Role Overview
We are looking for a well-groomed, customer-focused Front Office Executive with an aviation, airline, airport, hospitality, or premium customer-service background. The individual will be responsible for managing the front desk/reception area, handling visitors and clients, coordinating with internal teams, and ensuring a professional and seamless experience at the facility.

Key Responsibilities

• Manage the front desk/reception area and ensure a professional and welcoming environment.


• Greet and assist visitors, clients, employees, and other stakeholders with a high level of courtesy and professionalism.


• Handle visitor registration, access control, passes, and related documentation as per site protocols.


• Manage incoming calls, emails, queries, and direct them to the appropriate departments.


• Coordinate with Security, Housekeeping, Engineering, Administration, and Facility Management teams for smooth day-to-day operations.


• Handle visitor and guest requests efficiently and ensure timely resolution.


• Maintain visitor records, logs, reports, and other front-office documentation.


• Support meeting room bookings, visitor arrangements, refreshments, and other administrative requirements.


• Ensure compliance with organizational SOPs, safety guidelines, and security protocols.


• Handle customer complaints and escalations professionally and coordinate with relevant teams for resolution.


• Maintain high standards of grooming, etiquette, communication, and customer service.


• Support emergency response and evacuation procedures as required.


• Ensure the reception and waiting areas are maintained to a high standard.


• Prepare daily/weekly reports related to visitor management and front-office activities.

Preferred Candidate Profile

• Graduate in any discipline; certification/diploma in Aviation, Hospitality, Travel & Tourism, or Customer Service will be an advantage.


• 2-5 years of experience in aviation, airline, airport, lounge, hospitality, premium reception, or corporate front office.


• Excellent verbal and written communication skills.


• Strong customer-service orientation and interpersonal skills.


• Professional grooming and good etiquette.


• Ability to remain calm and composed while handling difficult customers or situations.


• Good coordination and multitasking skills.


• Basic knowledge of MS Office and email communication.


• Day shifts