Supervisor - Guest Relations

Adani; Lucknow; On-site; INR 420,000 - 520,000; Full time

Job summary

Adani operates guest services at Chaudhary Charan Singh International Airport, Lucknow. You will greet guests, assist with check-in, and provide information on services and facilities. You will coordinate logistics for special requests and liaise with departments to ensure seamless service delivery.

The role requires 1–2 years in aviation, HSc or Diploma in Hospitality or related field, and strong communication and teamwork skills to maintain high guest satisfaction.

Qualifications

• HSc / Diploma or equivalent in Hospitality Management, Customer Service, or a related field.
• 1-2 years of experience in the aviation industry.
• Excellent communication and guest service skills.

Responsibilities

• Greet guests upon arrival with a warm, professional welcome.
• Assist guests with check-in procedures ensuring a smooth process.
• Provide accurate information about services, amenities, and facilities.
• Coordinate logistics for special requests (transport, accommodations, catering).
• Monitor guest satisfaction and document feedback for management review.
• Assist in crisis or complaint scenarios and escalate when needed.
• Maintain accurate records of guest interactions and service delivery.
• Collaborate with internal teams and participate in regular meetings to improve service quality.

Skills

Guest relations

Communication

Problem solving

Teamwork

Crisis management

Multitasking

Education

HSc / Diploma in Hospitality

Tools

CRM systems

Job description

Welcome guests upon arrival, providing a warm and professional greeting to create a positive first impression.

Assist guests with check-in procedures, ensuring a smooth and efficient process.

Information Provision

Provide accurate information regarding services, amenities, and facilities available at the venue.

Address guest inquiries and concerns promptly, offering solutions and support as needed.

Coordination of Guest Services

Coordinate logistics for special requests, such as transportation, accommodations, and catering for events.

Liaise with other departments to ensure guest needs are met and services are delivered seamlessly.

Monitoring Guest Satisfaction

Actively solicit feedback from guests to gauge their satisfaction levels and identify areas for improvement.

Document guest comments and suggestions for further review and action by management.

Crisis Management Support

Assist in managing guest complaints and issues, escalating matters to senior staff when necessary.

Maintain composure in high-pressure situations, ensuring guest concerns are addressed professionally.

Record Keeping and Reporting

Maintain accurate records of guest interactions, feedback, and service delivery.

Prepare reports on guest satisfaction metrics and service efficiency for review by management.

Collaboration with Team Members

Work closely with colleagues to foster a team-oriented environment, sharing information and resources to enhance guest services.

Participate in regular team meetings to discuss guest feedback, service challenges, and improvement strategies.

Key Stakeholders - Internal

• Duty Manager - Guest Relations
• Security Department
• Terminal Ops Team
• Customer Service Team
• Facilities Team
• Commercial Department
• Finance
• Marketing and Communications
• Legal and Compliance
• General Aviation Terminal
• Airside / AOCC/ JCC
• Landside Operations
• GTB
• Medical Team
• Admin Team

Key Stakeholders - External

• VIP and High-Net-Worth Individuals
• Corporate Clients
• Airlines
• Airport Authorities (ATC)
• Regulatory Bodies (e.g., BCAS, AAI, CISF)
• Travel Agencies and Tour Operators
• Customs and Immigrations

Qualifications

Education Qualification

HSc / Diploma or equivalent in Hospitality Management, Customer Service, or a related field.

Work Experience

• 1-2 years of experience in the aviation industry

Job Info

• Job Identification 57287
• Job Category Terminal.Operations
• Posting Date 08/26/2026, 09:38 AM
• Locations Chaudhary Charan Singh International Airport, Lucknow, Uttar Pradesh, 226009, IN
• Apply Before 09/26/2026, 09:38 AM
• Job Schedule Full time