Field Service Engineer - Ludhiana (Punjab)

SolarEdge Technologies Inc.; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Join a forward-thinking company that is a global leader in smart energy technology as a Field Service Engineer. This exciting role involves providing onsite support, troubleshooting solar inverters, and collaborating with a diverse team to enhance customer satisfaction. You will engage with cutting-edge solar technology and contribute to a sustainable future. If you are a self-starter with excellent communication skills and a passion for customer service, this is the perfect opportunity for you to grow and make an impact in the renewable energy sector.

Qualifications

• 1+ years of hands-on experience in field support or technical roles.
• Engineering qualification in electrical and electronics is required.

Responsibilities

• Provide onsite and telephonic support to customers.
• Manage monitoring and configuration databases for installations.

Skills

Customer-oriented

Excellent communication skills

Multitasking

Problem-solving

Self-starter

Interpersonal skills

Education

Engineering or technical qualification in electrical and electronics

Tools

Customer support software

CRM

Job description

Field Service Engineer - Ludhiana (Punjab)

Job Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

Reporting to: Service Manager/ Field Service Team Leader

What will you be doing?

• Provide onsite support services.
• Provide telephonic support and email support to customers.
• Replacing PCB in products.
• Remote troubleshooting of solar inverter and monitoring products.
• Work with the regional sales team for technical consultation.
• Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
• Manage the monitoring database of customer installations.
• Manage the configuration database of customer installations/sites for product performance reporting, replacements, or troubleshooting purposes.
• Work with customer support software.
• Generate reports for every site visit and lodge them in the CRM. Resolve cases lodged by customers in CRM.
• Coordinate with the logistics team to handle product movement.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers.
• Maintain spare stock and inventory.

Job Requirements

• Engineering or technical qualification in electrical and electronics is a must.
• 1+ years of Hands-on Experience in field support, technical role, or handling products is necessary.
• Experience with Photovoltaic systems- an advantage.
• Customer-oriented with excellent communication skills.
• English, speaking and writing is necessary.
• Ability to speak Marathi, Hindi and other regional languages – an advantage.
• Willingness for travel - predominately intra-state and interstate if required.
• Self-starter and quick learner.
• Self-contained and self-organized working style.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers.
• Ability to multitask in a very fast-paced environment.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people.SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.