Customer Service Standards Specialist

National Land Agency; India; On-site; INR 335,074,000 - 450,638,000; Full time

Job summary

National Land Agency is seeking a CUSTOMER SERVICE STANDARDS SPECIALIST- LEVEL 6 to evaluate and audit service delivery by Customer Service and Call Centre staff. The role focuses on ensuring timely information and high quality interactions with customers.

Requirements include an undergraduate degree in business, a supervisory management certificate, and 3 years of supervisory experience in customer service or sales, with data analysis skills to interpret performance metrics.

Qualifications

• Undergraduate degree in Business Administration or related field.
• Certificate in Supervisory Management.
• Three (3) years’ experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
• Data analysis skills with the ability to generate and interpret performance-related data.

Responsibilities

• Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

Education

Undergraduate degree in Business Administration or related field

Certificate in Supervisory Management

Tools

Data analysis

Job description

Job Description:

CUSTOMER SERVICE STANDARDS SPECIALIST- LEVEL 6 (VACANT)

Division: Business Services Division

Job Post Date: Monday, May 5, 2025

Job Purpose:

Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

Minimum Required Qualifications And Experience:

• An undergraduate degree in Business Administration or related field.
• Certificate in Supervisory Management.
• Three (3) years’ experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
• Data analysis skills with the ability to generate and interpret performance-related data.

Remuneration Package:

Salary Range: $3,501,526.00 - $4,709,163.00 per annum

Job Document: Career Opportunity, Customer Service Standards Specialist, Business Services Division.pdf

National Land Agency

35 Hope Road

Kingston 10