Customer Standard Specialist (Level 6)

National Land Agency; India; On-site; INR 330,957,000 - 445,100,000; Full time

Job summary

The National Land Agency invites applications for the position of Customer Standard Specialist in the Business Services Division. The role focuses on evaluating and auditing service delivery and quality standards across customer service, call centre, and mapping officers, ensuring timely information on products and services.

Requirements include an undergraduate degree in Business Administration or related field, a supervisory management certificate, and at least three years of supervisory

Qualifications

• Undergraduate degree in Business Administration or related field required.
• Certificate in Supervisory Management required.
• Three (3) years’ supervisory experience in a customer service or sales environment; ecommerce or call center experience preferred.
• Data analysis skills with ability to generate and interpret performance-related data.

Skills

Data analysis

Supervisory experience

Customer service

Call centre exposure

Education

Undergraduate degree in Business Administration or related field

Certificate in Supervisory Management

Job description

Job Description

Applications are invited from suitably qualified candidates to fill the following positions within the National Land Agency.

Division

Business Services Division

Job Post Date

Wednesday, August 26, 2026

CUSTOMER STANDARD SPECIALIST

(LEVEL 6, BAND 7-VACANT)

Job Purpose

Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

Minimum Required Qualifications And Experience

The following qualifications are required:

• An undergraduate degree in Business Administration or related field.
• Certificate in Supervisory Management.
• Three (3) years’ experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
• Data analysis skills with the ability to generate and interpret performance-related data.

Remuneration Package

Salary Range: $ 3,501,526.00 - $ 4,709,163.00 p.a.

Job Document

Career Opportunity - BSD.pdf