Customer Service Specialist

PingPong Payments; Jaipur; On-site; INR 500,000 - 700,000; Full time

Job summary

A leading financial services company in Jaipur is seeking an experienced Customer Service Manager to enhance client relations and develop customer service personnel. The ideal candidate has 3 years of experience in a similar role and possesses strong analytical and communication skills. This full-time position focuses on providing personalized services to clients in a fast-paced environment.

Qualifications

• 3 years' experience in a similar management/supervisory role.
• Experience in a fast-paced, customer-focused environment.
• Strong written and oral communication skills.
• Analytical and process-oriented.

Responsibilities

• Establish and maintain relationships with clients.
• Provide personalized service to clients.
• Formulate development activities for customer service personnel.

Skills

Diplomatic handling of disagreements

Problem-solving

High level of written communication

Strong analytical orientation

Job description

Overview

1. Establish and maintain relationships with people at all levels; put others at ease promotes harmony and consensus through diplomatic handling of disagreements and potential conflict.

2. Seeks all relevant information for problem solving and decision making; consults widely, probes the facts, analyses issues from different perspectives.

3. As a contact window, to provide a prompt, efficient personalized service to clients; goes out of way to ensure that individual client needs are met.

4. Formulate and deploy development and coaching activities for CS personnel aiming to upgrade their skills and knowledge, to support and live the business imperatives as well as company strategies.

Requirements:

• 3 years' experience in a similar management/supervisory role.
• Experienced in a high paced, fast moving customer focused environment.
• A high level of written and oral communication skills.
• Strong analytical and process orientation.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

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