Customer Service Specialist

upGrad Rekrut; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

A leading education technology company in Mumbai is seeking an Associate for a full-time customer service role. Responsibilities include resolving customer queries with a strong focus on satisfaction and effectively cross-selling and upselling products. Ideal for individuals looking to grow in the customer service and sales sectors.

Qualifications

• Excellent customer satisfaction emphasis.
• Ability to resolve queries quickly.
• Skills in cross-selling and upselling.

Responsibilities

• Resolve customer queries or complaints at the first instance.
• Ensure excellent customer satisfaction scores.
• Achieve minimum handling time while cross-selling.

Job description

Overview

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Banking, Financial Services, and Insurance