Customer Service Specialist

Talent Acquaintance; Khordha; On-site; INR 260,000 - 380,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle inquiries, provide accurate product information, and build lasting customer relationships. The role requires strong communication, problem solving, and adaptability in a fast-paced environment.

The successful candidate will collaborate with internal teams to resolve complex issues, contribute to process improvements, and maintain up-to-date product knowledge to support customers effectively.

Qualifications

• Excellent communication and interpersonal abilities are essential for handling inquiries and resolving issues.
• Strong problem-solving and analytical skills to diagnose problems and propose effective solutions.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Proficiency with computer systems and common software applications.
• Adaptability to changing priorities and attention to detail in daily tasks.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Analytical thinking

Computer literacy

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.