Customer Service Specialist

Talent Acquaintance; Greater Noida; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support executive to handle inquiries and resolve issues with courteous service. You will provide product information and help maintain customer satisfaction.

The role requires strong communication, multitasking, and adaptability in a fast-paced setting. You will collaborate with colleagues to resolve complaints and contribute to process improvements while building product knowledge.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical capabilities.
• Proficiency with computers and common software applications.
• Ability to adapt to changing priorities with composure.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical

IT proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.