Customer Service Specialist
Anker Innovations LTD
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Job summary
Qualifications
- 2 years or more of customer service related work experience.
- Able to communicate and coordinate effectively with different departments.
- Experience in handling complex electronic product services preferred.
Responsibilities
- Manage star rating and user reviews on online platforms.
- Resolve major customer complaints promptly.
- Output VOC reports and improve user experience.
- Analyze RMA cost-related data and collaborate with teams.
Skills
Job description
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ABOUT US
Anker Innovations is a multinational consumer electronics company. Our various consumer brands, including Anker, Nebula, eufy, and Soundcore, develop innovative products that are sold worldwide. Today we have over 5000 employees in Asia, Europe, the Middle East and the United States, and we are always looking for top talent to join our team.
ABOUT THIS ROLE
We are seeking a dynamic and experienced Customer Service Specialist in Bangalore, India. The ideal candidate will have to create long-term, trusting relationships with our customers.
JOB RESPONSIBILITIES
- Online Platform Star Rating Management: responsible for the star rating of Amazon and other platforms, responsible for the follow-up and maintenance of user reviews of products and stores on the Amazon platform, improving user reviews and experience, and enhancing brand recognition;
- Critical Customer Complaint Management: responsible for major user complaint cases in the region, timely follow-up and resolution to avoid exposure, and maintain brand image.
- VOC Management: cooperate with service representatives to complete the output of VOC reports related to each node of the product, promote the introduction of product serviceability and improve user experience.
- RMA Management: timely analyze and summarize RMA cost-related data and issues, and collaborate with related teams to improve the RMA costs.
QUALIFICATIONS & EXPERIENCE
- 2 years or more of customer service related work experience.
- Good communication skills and teamwork spirit, able to communicate and coordinate effectively with different departments.
- Experience in handling complex electronic product services and Amazon platform customer service experience is preferred.
WORK ENVIRONMENT
- Occasional travel for industry events or company meetings may be required
- Seniority levelEntry level
- Employment typeContract
- Job functionCustomer Service
- IndustriesComputers and Electronics Manufacturing
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