Customer Support Consultant

ZeroNorth

Mumbai Suburban

On-site

INR 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Health insurance coverage

Meal vouchers

Paid leave and five-day work week

Job summary

A leading maritime technology company is seeking a Customer Support Consultant in Mumbai to provide world-class support and assist in decarbonizing the maritime industry. Ideal candidates will have at least 3 years in a customer or technical support role and strong communication skills. This full-time position offers opportunities for professional development and collaboration in a growing team.

Qualifications

3+ years in customer/technical support or client-facing roles (B2B SaaS preferred).
Strong technical aptitude with quick learning and troubleshooting skills.
Flexible with rotating shifts to support global customers.

Responsibilities

Provide prompt, professional, and top-tier support to customers via various channels.
Troubleshoot technical and functional issues, identifying root causes.
Onboard and guide new customers to ensure smooth adoption.
Collaborate with product and engineering teams to share customer feedback.

Skills

Customer technical support

Troubleshooting skills

Excellent English communication

Knowledge of shipping industry

Job description

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At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Customer Support Consultant at ZeroNorth

Are you passionate about helping customers and solving problems in a fast-paced environment? Join our Customer Support team at ZeroNorth and play a key role in supporting our mission to decarbonize the maritime industry.

You'll be part of a growing team of 8, working closely with a supportive Team Lead in a collaborative, knowledge-sharing environment.

Key responsibilities:

As a Customer Support Consultant, you will play a key role in ensuring our customers receive world-class support. You'll troubleshoot issues, guide users, and collaborate with internal teams to continuously enhance the customer experience.

Provide prompt, professional, and top-tier support to customers via Intercom, email, phone, and other communication tools.
Troubleshoot technical and functional issues, identify root causes, and deliver effective solutions or escalate when necessary.
Onboard and guide new customers to ensure smooth adoption of our platform and services.
Maintain up-to-date, in-depth knowledge of ZeroNorth’s products and platform functionality.
Collaborate with product, engineering, and commercial teams to ensure customer feedback is shared and acted upon.
Contribute to and maintain internal documentation, FAQs, and customer-facing knowledge bases.
Participate in rotational shifts as needed to support our global customer base.

Your profile:

3+ years in customer/technical support or client-facing roles (B2B SaaS preferred).
Strong technical aptitude with quick learning and troubleshooting skills.
Excellent English communication – clear and simple explanations.
Flexible with rotating shifts to support global customers.
Proactive, adaptable, and ownership-driven in fast-paced environments.
Knowledge of shipping/maritime industry is a plus.

Additional benefits:

At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:

Health insurance coverage for you and your family.
Meal vouchers as part of your benefits.
Paid leave, five-day work week, and other employee perks.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.

Seniority level