Customer Service Specialist

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional in Chennai to handle inquiries, resolve issues, and provide accurate product information. You will build lasting relationships with customers and collaborate with internal teams to address complex problems.

The role emphasizes attentiveness, multitasking, and strong communication to ensure high customer satisfaction and continuous service improvements in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work in fast-paced environments and manage several tasks.
• Strong problem-solving and analytical skills.
• Proficient with computer systems and software applications.
• Adaptability to changing situations and priorities.
• High attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Computer proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.