Customer Service Senior Analyst - Voice

Accenture PLC; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accenture PLC in India is seeking a Customer Service Senior Analyst with 5–8 years of experience and Spanish language expertise. The role focuses on handling customer inquiries, resolving issues, and delivering high-quality service across diverse client domains.

The position may involve rotations and collaboration with peers and clients, with responsibilities including issue analysis, problem solving, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Any Graduation
• 5–8 years of experience in customer service.
• Spanish – Expert language proficiency.

Responsibilities

• Provide customer service support and resolve inquiries.
• Perform analysis and solving of increasingly complex problems.
• Interact with peers within Accenture and occasionally with clients.
• Work in rotational shifts as required.

Skills

Language Translation - Customer Serice

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Language - Ability:Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Comments
• "Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.
• Skillset - collections, Credit and disputes Deductions"
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts