Customer Service Representative (Voice)

AMERICAN EXPRESS; Gurugram District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

AMERICAN EXPRESS is seeking specialists in Gurugram to mitigate risk in a production environment by reviewing accounts for potential credit abuse and fraud, enabling spends for customers. You will handle cases, analyze data, and contribute to aging of the CBO portfolio across inbound and outbound volumes, requiring quick data interpretation and clear communication.

The role emphasizes analytical, decision-making, and problem-solving abilities within a contact center context.

Qualifications

• Minimum 1 year of meaningful experience in Contact Center Domain.

Responsibilities

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Skills

Analytical thinking

Problem solving

Communication

Decision making

Verbal & Written

Job description

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.

Responsibilities

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Qualifications

• Minimum Qualifications
• Minimum 1 year of meaningful experience in Contact Center Domain.
• Strong proficiency in verbal and written communication skills
• Should possess analytical, decision making and problem-solving skills

Preferred Qualifications

• Grad/Under Grad with minimum 1 year experience in contact center domain
• Prior experience in credit, collections is preferred