Apprentice Customer Service (Voice) - Fresher

AMERICAN EXPRESS; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Mentorship

Structured learning

Professional development sessions

Inclusive workplace culture

Job summary

American Express is offering apprenticeship opportunities designed to develop hands-on skills and leadership capabilities within the financial services industry. The program provides mentorship, learning modules, and exposure to real-world projects in a dynamic workplace.

Participants will gain customer service experience in a fast-paced environment, while building professional competencies and growth opportunities through structured development sessions and guidance from industry experts.

Qualifications

• Bachelor's degree within 5 years of completion.
• No prior Government Apprenticeship experience.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-focused, resilient, and adaptable in a high-volume environment.
• High integrity with ability to handle sensitive customer information.

Responsibilities

• Deliver exceptional customer service in a fast-paced inbound call environment with a strong Customer First mindset.
• Understand Card Member needs and provide personalized solutions while promoting card benefits.
• Add value through relevant product recommendations to enhance engagement and loyalty.
• Handle account and service queries (statements, payments, rewards, card replacement, etc.).
• Achieve performance metrics related to quality, productivity, compliance, and sales.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer focus

Adaptability

Education

Bachelor's degree

Job description

Apprenticeship Opportunities at American Express

At American Express, we are committed to investing in individuals who demonstrate a passion for learning, a commitment to excellence, and a desire to contribute meaningfully to a world‑class organization. Our apprenticeship program provides participants with the opportunity to gain hands‑on industry experience, while also benefiting from structured learning and mentorship from seasoned professionals. Through this program, apprentices will develop the professional and leadership skills necessary to build a successful and enduring career within the financial services industry.

How will you make an impact in this role?

• Deliver exceptional customer service in a fast‑paced inbound call environment with a strong Customer First mindset
• Understand Card Member needs and provide personalized solutions while promoting card benefits
• Add value through relevant product recommendations to enhance engagement and loyalty
• Handle account and service queries (statements, payments, rewards, card replacement, etc.)
• Achieve performance metrics related to quality, productivity, compliance, and sales

Minimum Qualifications:

• Bachelors degree (within 5 years of completion)
• No prior Government Apprenticeship experience
• Strong communication, interpersonal, and problem‑solving skills
• Customer-focused, resilient, and adaptable in a high‑volume environment
• High integrity with ability to handle sensitive customer information

Key Highlights:

• Exposure to dynamic business environments and real‑world projects.
• Comprehensive learning modules and professional development sessions.
• Mentorship and guidance from industry experts.
• A supportive, inclusive, and values‑driven workplace culture.