apprentice

American Express; Gurgaon; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Career growth

Training program

Job summary

American Express in Gurgaon, India seeks a customer service professional to handle a high volume of calls, address inquiries, and understand customer needs to deliver personalized solutions. You will promote card member benefits and make relevant product recommendations to enhance engagement.

As part of Team Amex, you’ll have comprehensive support for well-being and numerous opportunities to learn new skills, develop as a leader, and grow your career within a 175-year legacy of service and trust.

Qualifications

• Provide exceptional customer service by handling a high volume of calls and addressing inquiries.
• Understand customer needs to offer personalized solutions and build trust.
• Promote card member benefits and make relevant product recommendations.

Responsibilities

• Handle a high volume of customer calls and inquiries.
• Identify needs and propose tailored solutions to enhance engagement.
• Recommend products and benefits to drive customer loyalty.

Skills

Customer service

Communication

Problem solving

Active listening

Job description

Job Description:

Provide exceptional customer service by handling high volume of calls and addressing customer inquiries. Understand customer needs, offer personalized solutions and promote card member benefits. Make relevant product recommendations to enhance customer engagement and loyalty.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.